Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mitchell Delisle

Barrie,Ontario

Summary

Experienced claims advisor with a proven track record of over 6 years in successfully resolving customer disputes and managing complex claims. Achieved accolades in customer satisfaction ratings by leveraging strong problem-solving abilities and delivering exceptional customer service. Seeking a position to enhance expertise in handling complex claims and technical knowledge.

Overview

10
10
years of professional experience

Work History

Total Loss Adjuster

CAA Insurance
03.2025 - Current
  • Evaluated total loss claims to determine accurate settlement amounts and expedite claims processing.
  • Conducted thorough investigations of incidents, analyzing damages, and assessing coverage under policy terms.
  • Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
  • Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
  • Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
  • Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.

Auto/Property Claims Advisor

Desjardins Insurance
10.2018 - 02.2025
  • Developed and maintained effective collaborations with stakeholders to enhance the efficiency of the claims process.
  • Handled responsibilities of claims advisors on leave.
  • Ensured client files received appropriate attention by prioritizing tasks and managing time efficiently.
  • Achieved high customer experience metrics shown through strong NPS results.
  • Mentored junior staff, providing guidance on complex claims issues and decision-making processes.
  • Analyzed trends in claims data to identify areas for improvement in service delivery and customer satisfaction.

Retail Manager

Discount Car & Truck Rentals
02.2016 - 09.2018
  • Act as a coach and mentor to assist in the career development of branch team members
  • Examine reports (fleet inventory, sales and daily reports) to determine the operational activities of the branch
  • Act as primary contact for corporate, body shop and dealership accounts
  • Investigate and resolve any customer service issues to ensure customers expectations are exceeded every time

Education

Diploma - Advertising & Marketing Communications

Georgian College
01.2015

Skills

  • Outstanding interpersonal skills
  • Strong work ethic and problem solving skills
  • Client focused with strong customer service skills
  • Critical thinker
  • Strong research skills
  • Attention to detail

Languages

English

Timeline

Total Loss Adjuster

CAA Insurance
03.2025 - Current

Auto/Property Claims Advisor

Desjardins Insurance
10.2018 - 02.2025

Retail Manager

Discount Car & Truck Rentals
02.2016 - 09.2018

Diploma - Advertising & Marketing Communications

Georgian College
Mitchell Delisle