Mitchell Delisle
Barrie,Ontario
Summary
Experienced claims advisor with a proven track record of over 6 years in successfully resolving customer disputes and managing complex claims. Achieved accolades in customer satisfaction ratings by leveraging strong problem-solving abilities and delivering exceptional customer service. Seeking a position to enhance expertise in handling complex claims and technical knowledge.
Overview
10
10
years of professional experience
Work History
Total Loss Adjuster
CAA Insurance
03.2025 - Current
- Evaluated total loss claims to determine accurate settlement amounts and expedite claims processing.
- Conducted thorough investigations of incidents, analyzing damages, and assessing coverage under policy terms.
- Educated policyholders on total loss procedures, helping them understand their rights and responsibilities during the claims process.
- Maintained strong working relationships with repair shops, salvage yards, and other industry partners to expedite the total loss process.
- Provided exceptional customer service by maintaining constant communication with claimants throughout the entire claims process.
- Consistently met or exceeded performance metrics related to claim cycle times and customer satisfaction ratings.
Auto/Property Claims Advisor
Desjardins Insurance
10.2018 - 02.2025
- Developed and maintained effective collaborations with stakeholders to enhance the efficiency of the claims process.
- Handled responsibilities of claims advisors on leave.
- Ensured client files received appropriate attention by prioritizing tasks and managing time efficiently.
- Achieved high customer experience metrics shown through strong NPS results.
- Mentored junior staff, providing guidance on complex claims issues and decision-making processes.
- Analyzed trends in claims data to identify areas for improvement in service delivery and customer satisfaction.
Retail Manager
Discount Car & Truck Rentals
02.2016 - 09.2018
- Act as a coach and mentor to assist in the career development of branch team members
- Examine reports (fleet inventory, sales and daily reports) to determine the operational activities of the branch
- Act as primary contact for corporate, body shop and dealership accounts
- Investigate and resolve any customer service issues to ensure customers expectations are exceeded every time
Education
Diploma - Advertising & Marketing Communications
Georgian College
01.2015
Skills
- Outstanding interpersonal skills
- Strong work ethic and problem solving skills
- Client focused with strong customer service skills
- Critical thinker
- Strong research skills
- Attention to detail
Languages
English
Timeline
Total Loss Adjuster
CAA Insurance
03.2025 - Current
Auto/Property Claims Advisor
Desjardins Insurance
10.2018 - 02.2025
Retail Manager
Discount Car & Truck Rentals
02.2016 - 09.2018
Diploma - Advertising & Marketing Communications
Georgian College