Mitchell Cudby
Richmond,Canada
Summary
Dynamic professional with a proven track record in Hospitality and Travel Sales, mastering operations management and interpersonal communications. Excelled in enhancing customer relationships and achieving sales targets, showcasing exceptional operational planning and destination knowledge. Skilled in sales negotiations and itinerary planning, I drive success by focusing on meaningful achievements and leveraging both hard and soft skills to exceed company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Rooms Operations Supervisor/Manager on Duty
Delta Hotels by Marriott
Burnaby, Canada
07.2022 - 01.2025
- Achieved upsell targets by effectively managing room operations.
- Collaborating with the front desk, overnight staff and all other departments to ensure smooth daily operations
- Overseeing and assisting my team with day to day front desk operations for the 197 room hotel
- Handling guest complaints with honesty and integrity while being warm, wise and in control
- Working with the fellow Supervisors, Managers and hotel leadership team to assist in achieving success and company goals by driving core metrics while participating in weekly leadership and operational meetings
- Ensuring all inventory is balanced to ensure all guests are accommodated when hotel is at 100% occupancy
Flight Attendant/Flight Attendant Instructor
Air Canada
, Canada
11.2017 - 07.2022
- Safety Professional working in a fast paced team environment working on both narrow and wide-body jet aircraft
- Successfully completed and excelled in initial and recurrent training as well as teaching recurrent training program to Flight Attendants
- Completed additional training to become a Certified Recurrent In-Flight Instructor and Initial Flight Attendant Program Instructor
- Certified St. John Ambulance Instructor for Aviation
- High level of Communication and Customer Service skills
- Very organized, kept all paper and electronic documents and manuals up-to-date in correlation with Transport Canada Regulations
Customer Service Adjuster
ICBC Dial-A-Claim Call Center
North Vancouver, Canada
02.2021 - 09.2021
- Working in a fast paced environment, balancing high call volumes while creating new claims
- Responsible for communicating with claimholders and explaining outcomes based on the Rules and Regulations of the Motor Vehicle Act
- Examined claims, followed procedures to reach a decision or assigned to another department for further handling and investigation
Sales and Client Services
Vida Vacations - Vidanta Resorts
Mayan Riviera, Mexico
05.2016 - 05.2017
- Treated guests and potential members to an exceptional breakfast and a tour around parts of the property as well as showing them vacation membership options and using multiple sales closing techniques to acquire new members
- The most important part of the experience was understanding what is important to families while on vacation
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Maintained relationships with travel partners and vendors.
Travel Agent
Flight Centre Travel Group
Maple Ridge, Canada
01.2016 - 05.2017
- Assisting clients in booking the most memorable vacations all over the world while providing exceptional customer service skills, organization, communication and teamwork
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Planned, described and sold itinerary tour packages and promotional travel incentives.
- Tracked client travel preferences and history to provide tailored travel advice.
Education
High School Diploma -
WESTVIEW SECONDARY SCHOOL
Maple Ridge, BC06.2004
Skills
- Customer relationship management
- Operations management
- Operational planning
- Interpersonal communications
- Destination knowledge
- Sales negotiations
- Itinerary planning
Accomplishments
- Tourism Excellence Award
Certification
- Level 1 Occupational First Aid
Timeline
Rooms Operations Supervisor/Manager on Duty
Delta Hotels by Marriott
07.2022 - 01.2025
Customer Service Adjuster
ICBC Dial-A-Claim Call Center
02.2021 - 09.2021
Flight Attendant/Flight Attendant Instructor
Air Canada
11.2017 - 07.2022
Sales and Client Services
Vida Vacations - Vidanta Resorts
05.2016 - 05.2017
Travel Agent
Flight Centre Travel Group
01.2016 - 05.2017
High School Diploma -
WESTVIEW SECONDARY SCHOOL
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