Mitchell Bergsma

- Build and maintain strong profitable relationships with existing clients.

- Act as a bridge between the client and project manager to manage proper communication and expectations.

- Identify the client's needs and provide quality solutions and recommendations to achieve their business goals.

- Growing the customer base by acquiring new clients through prospecting.

- Provide regular reports on account status and situations to internal teams.

- Work towards meeting and exceeding sales targets.

- Developed and maintained positive relationships with customers to ensure and promote the product and company.

- Resolved customer complaints in a timely and professional manner.

- Created and developed systems to become more efficient as a company in constant efforts to bridge the gap between sales and installation.

- Provided valuable product feedback based on my experience with the product with the goal of constantly improving the design and overall customer experience.

- Ensured smooth operation of systems installed providing the customer with a great experience with the product.

- Installing in a safe and efficient manner.

- Installed and configured retractable glass walls and roofs according to company standards.

- Maintained professional relationships with customers to ensure a positive experience from start to finish their project.

- Developed and maintained processes to increase efficiency.

- Upheld a high standard of workmanship by producing great results that exceeded client expectations.

- Use of CNC machine to produce final product as well as basic maintenance of the equipment.

- Use of CAD programs (Alphacam/Slabsmith) to program CNC machine.

- Operate heavy equipment to assist crop production and processes.

- Coordinated with other farm staff members to ensure timely completion of all necessary tasks during very busy times.

- Familiar with repair of heavy equipment and machinery.

Self-inspection of work to ensure quality.