Summary
Overview
Work History
Education
Skills
Timeline
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Mitchel Robert Goodnough

Ottawa

Summary

Highly motivated and adaptable university graduate with a 3.9 GPA and recognition on the Dean’s List. Brings over eight years of progressive experience in customer-facing and leadership roles across retail, service, and hospitality sectors. Demonstrated leadership as an assistant manager and student club co-founder. Quick to learn, highly organized, and effective in dynamic, fast-paced environments.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Flavourrific
06.2023 - Current
  • Lead day-to-day operations and supervise team members in a high-paced food service environment.
  • Resolve customer issues efficiently, contributing to high satisfaction and return patronage.
  • Manage inventory levels and supplier coordination to ensure product availability.
  • Train and onboard new staff on customer service protocols and point-of-sale systems.

Landscaper

I Can Only Imagine Inc.
07.2020 - 09.2021
  • Executed residential and commercial landscaping, including sod installation, planting, and hardscaping.
  • Maintained outdoor spaces with a focus on quality, safety, and efficiency.
  • Operated heavy equipment and tools in compliance with safety standards.

Bartender

Queen of Jackson
09.2019 - 03.2020
  • Provided attentive service in a high-volume, fast-paced bar setting.
  • Prepared beverages, maintained bar cleanliness, and ensured compliance with liquor laws.
  • Built strong rapport with guests to create a welcoming atmosphere.

Assistant Manager

ESSO
01.2017 - 09.2019
  • Managed staff scheduling and training, inventory tracking, and cash handling.
  • Resolved customer concerns and ensured smooth store operations.
  • Oversaw store safety and cleanliness compliance.

Education

Honours Bachelor of Arts - History and Political Science

Lakehead University
Thunder Bay, ON
04.2025

Skills

  • Customer service excellence and conflict resolution
  • Team leadership and staff supervision
  • Fast typing speed (60 WPM)
  • Proficient in Microsoft Office, POS systems, and scheduling software

Timeline

Assistant Manager

Flavourrific
06.2023 - Current

Landscaper

I Can Only Imagine Inc.
07.2020 - 09.2021

Bartender

Queen of Jackson
09.2019 - 03.2020

Assistant Manager

ESSO
01.2017 - 09.2019

Honours Bachelor of Arts - History and Political Science

Lakehead University

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Mitchel Robert Goodnough