Mitchel Rankin
Edmonton
Summary
Dedicated retail & sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Canna Cabana
01.2024 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Lead Visual Merchandiser /Pawnbroker
Big C Pawn
10.2022 - 01.2024
- Monitored and replenished display inventory and restructured according to available stock.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Built properly lit and well-maintained displays, creating inviting atmosphere in stores.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Performed store open and close procedures as part of shift responsibilities.
Pawnbroker
West End Exchange
05.2020 - 10.2022
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Performed store open and close procedures as part of shift responsibilities.
- Priced and resold items that remained unclaimed by owners.
- Received and processed payments for loan values and item purchased, recording transactions in PawnMate system.
Assistant Manager
Cash Canada
05.2015 - 04.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Store Manager
West 49 Midtown Plaza
04.2014 - 10.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
Education
High School Diploma -
Winnipeg Adult Education Centre
Winnipeg, MB06.2012
Skills
- Payroll Management
- POS Systems
- Store Merchandising
- Customer Service Management
- Operations Management
- Employee Training
- Shift Scheduling
- Retail Inventory Management
- Performance Reviews
- Inventory Control
- Problem-Solving
- Loss Prevention Procedures
Certification
AGLC -SellSafe Certification
Q.C.W (Qualified Cannabis Worker)
AGLC - ProServe
AGLC - ProTect Security Staff Training
Timeline
Store Manager
Canna Cabana
01.2024 - 05.2024
Lead Visual Merchandiser /Pawnbroker
Big C Pawn
10.2022 - 01.2024
Pawnbroker
West End Exchange
05.2020 - 10.2022
Assistant Manager
Cash Canada
05.2015 - 04.2020
Store Manager
West 49 Midtown Plaza
04.2014 - 10.2015
High School Diploma -
Winnipeg Adult Education Centre
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