Vanessa Mastervick
Calgary,AB
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Home & Away
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
The Canadian Brewhouse
02.2019 - Current
- Provide exceptional customer service during the guest’s entire stay, accommodating the needs of every guest and ensuring they have a great experience.
- Working with other staff and the kitchen to ensure the restaurant is operated efficiently, communicating with higher positions to ensure an appropriate work flow.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Local Jasper Avenue
05.2018 - 11.2018
Server
Central Social Hall
04.2017 - 05.2018
Server
Joey Bell Tower
09.2016 - 04.2017
Reception
Norden Volkswagen
09.2015 - 02.2017
- Welcomed visitors by greeting them, in person or on the telephone
- Receive, direct calls as appropriate, and take adequate messages when required
- Maintained the general filing system and filed all correspondence
- Efficient use of verbal and written communication skills, as well as customer service orientation.
Education
High School Diploma -
Bellerose Composite High School
St. Albert, ABSkills
- Guest Engagement
- High-Volume Dining
- Attention to Detail
- Exceptional Customer Service
Timeline
Server
Home & Away
09.2022 - Current
Server
The Canadian Brewhouse
02.2019 - Current
Server
Local Jasper Avenue
05.2018 - 11.2018
Server
Central Social Hall
04.2017 - 05.2018
Server
Joey Bell Tower
09.2016 - 04.2017
Reception
Norden Volkswagen
09.2015 - 02.2017
High School Diploma -
Bellerose Composite High School
Similar Profiles
Andrew PeachAndrew Peach
Manager / Bartender at Home & AwayManager / Bartender at Home & Away
Giana HasbúnGiana Hasbún
Tutor at My Home And/or Student HomeTutor at My Home And/or Student Home
Ashley JohnsonAshley Johnson
Certified Nursing Assistant at Highland Home Nursing HomeCertified Nursing Assistant at Highland Home Nursing Home