Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mitchel Blue

Oak Hills,CA

Summary

Experienced in a fast-paced consulting environment, with a focus on leveraging technical expertise and strategic problem-solving skills. Strong proficiency in managing client relationships and delivering tailored technological solutions. Actively seeking new opportunities to apply analytical capabilities and project management skills in a different field.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Consultant

Asurion
03.2025 - Current
  • Facilitated knowledge transfer among team members by leading training sessions on new tools, techniques, or industry best practices relevant to the role of Technical Consultant.
  • Enhanced system performance by identifying and resolving technical issues through troubleshooting and root cause analysis.
  • Collaborated with cross-functional teams to complete complex projects on time and within budget constraints, meeting or exceeding project requirements.
  • Assisted customers with setting up newly repaired devices, ensuring proper functionality before leaving the store.
  • Maintained detailed records of all completed repairs, helping identify patterns in device malfunctions over time.
  • Collaborated with team members to troubleshoot complex issues, resulting in successful resolutions.
  • Enhanced overall customer experience by offering additional services such as screen protectors or cases based on their specific needs or preferences.
  • Conducted thorough quality control checks after each repair to guarantee optimal performance of devices.
  • Managed approximately 10-20 repair appointments as well as assisting customers in messaging chats

Field Service Technician

MTI Technologies
05.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Sales Consultant

Victra Verizon
09.2024 - 03.2025
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.

Field Sales Manager

Dell Technologies
10.2023 - 06.2024
  • Established strong client relationships through consistent communication and excellent customer service.
  • Increased territory sales by developing and implementing effective sales strategies.
  • Expanded market share with targeted marketing campaigns and strategic product placements.
  • Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
  • Led a high-performing sales team, providing coaching and support for continued success.
  • Cultivated a positive work environment that fostered collaboration and open communication, resulting in increased team cohesion and productivity.
  • Collaborated cross-functionally with marketing and product teams to optimize sales materials and messaging.
  • Launched initiatives aimed at boosting employee morale, resulting in higher retention rates among the team members.
  • Leveraged CRM tools to track customer interactions accurately, facilitating data-driven decision-making processes for improved results over time.
  • Provided valuable insights into the voice of customers by gathering feedback regularly, leading improvements in product offerings.
  • Improved territory sales by 150% quarterly due to developing and
    implementing effective sales strategies.

Assistant Manager

Lumber Liquidators, Inc.
04.2023 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Education

Associate of Applied Science - Business Management

American River College
Sacramento, CA
05-2021

Skills

  • Time management
  • Customer relationship management
  • CRM proficiency
  • Sales presentations
  • Coaching
  • Technical consulting
  • Project coordination
  • Proficient in using Microsoft 365 and Salesforce
  • Help Desk support
  • Technical solutions
  • System maintenance
  • New business generation

Accomplishments

  • Successfully launched CoPilot Initiative.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Salesforce Certified Administrator - Salesforce.
  • Google Ads Certification - Google Skillshop.
  • Microsoft Certified, Dynamics 365 for Sales Functional Consultant Associate - Microsoft.
  • Salesforce Certified Sales Cloud Consultant - Salesforce.

Languages

Spanish
Limited Working
French
Limited Working
English
Native or Bilingual

Timeline

Technical Consultant

Asurion
03.2025 - Current

Sales Consultant

Victra Verizon
09.2024 - 03.2025

Field Service Technician

MTI Technologies
05.2024 - Current

Field Sales Manager

Dell Technologies
10.2023 - 06.2024

Assistant Manager

Lumber Liquidators, Inc.
04.2023 - 09.2023

Associate of Applied Science - Business Management

American River College

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