Mitch Tucker
Toronto,ON
Summary
Hardworking account manager with several years of experience working directly with clients to service accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones.
Overview
10
10
years of professional experience
Work History
Account Manager
Toast Inc.
Toronto, Ontario
10.2025 - Current
- Developed account strategies to align with client goals and needs.
- Developed targeted strategies to drive revenue growth within existing accounts.
- Negotiated contracts with clients, enhancing profitability through tailored agreements.
- Coordinated cross-functional teams to ensure timely delivery of client projects.
- Analyzed market trends to identify growth opportunities for clients.
- Presented product features and advantages to potential customers during sales meetings.
- Attended trade shows and conferences as a representative of the company.
Client Success Manager
TouchBistro POS
Toronto, Canada
01.2024 - 10.2025
- Awarded Above & Beyond recognition for outstanding client service during Q2 2024.
- Developed and conducted client training sessions on Kitchen Display System (KDS), enhancing team's ability to support users.
- Served as pre-live retention specialist, guiding team members in managing challenging customers for seamless onboarding.
- Implemented TouchBistro's POS system, delivering results on time and meeting client expectations.
- Continuously hit quota using various strategies with a focus on growth/expansion.
- Improved skills through various system trainings during the onboarding process, including value-added services such as Inventory Management, Loyalty programs, etc.
- Coordinated company events and participated in DEI and social committees, fostering a positive work culture.
Key Account Manager
Paystone + NiceJob
Toronto, Canada
05.2022 - 01.2024
- Managed 3800 accounts across 48 franchises, achieving 40% MRR growth.
- Engaged new clients through webinars and demos, increasing product adoption at franchise level.
- Consulted with clients via phone, video, and email to identify needs and present solutions.
- Onboarded clients with products/services, integrating third-party tools like CRMs and Zapier to streamline setup process.
- Met monthly and quarterly goals for revenue and conversion.
- Collaborated with board to secure additional capital by leveraging franchise client relationships.
Senior Customer Care Specialist
TouchBistro POS
Toronto, Canada
05.2019 - 05.2022
- Proactively contacted customers to ensure satisfaction and retain assets.
- Maintained high customer satisfaction with monthly CSAT score of 95%.
- Managed interdepartmental and client relationships, enhancing product adoption and customer engagement.
- Negotiated contracts and created proposals, aligning customer needs with company offerings.
- Tracked KPIs in Salesforce for renewals and expansions, driving accountability for results.
- Ensured metrics and data accuracy for internal use with senior leaders.
- Oversaw data clean-ups and internal investigations with leadership.
Customer Success Coordinator
OnStar
Oshawa, Canada
04.2016 - 03.2018
- Presented products by leveraging sales skills and knowledge of company and competitors' offerings to enhance customer understanding.
- Provided resolutions that were suitable solutions for customers.
- Collaborated with internal departments, including billing operations and collections, to streamline issue resolution and improve customer satisfaction.
- Presented products using sales skills and knowledge of the company's and competitors' products.
Education
Bachelor of Arts - BA - Law, Communication, Criminology, Human Rights Law
University of Toronto
Toronto, ON04.2016
Skills
- Account management
- Customer relationship management
- Client retention
- Customer onboarding
- Growth strategies
- Contract negotiation
- Systems and software expertise
- Problem solving
References
References can be provided upon request.
Volunteer Experience
Fundraising Coordinator, Beagle Freedom Project, Toronto, ON, 01/01/17, Present, Facilitating correspondence with individuals to assist with animal welfare efforts., Providing accurate information to potential donators.
Timeline
Account Manager
Toast Inc.
10.2025 - Current
Client Success Manager
TouchBistro POS
01.2024 - 10.2025
Key Account Manager
Paystone + NiceJob
05.2022 - 01.2024
Senior Customer Care Specialist
TouchBistro POS
05.2019 - 05.2022
Customer Success Coordinator
OnStar
04.2016 - 03.2018
Bachelor of Arts - BA - Law, Communication, Criminology, Human Rights Law
University of Toronto