Mitch Cabiles
Surrey,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Eyelash Extension Technician
Lash Venue
09.2017 - Current
- Applied permanent lashes individually to each natural lash with lash adhesive to create illusion of long, full lashes.
- Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
- Sanitized and sterilized equipment as required by law and company policy.
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Sought professional training and applied newest methods of eyelash extension application.
Customer Service Representative
Canada Drives
10.2021 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Eyelash Extension Technician
Mink Lash Boutique
08.2016 - 07.2017
- Cultivated relaxing, comfortable environment for salon services to enhance client experiences.
- Educated clients on appropriate care of new eyelashes.
- Recommended flattering style and color of eyelashes to enhance client's natural appearance.
- Encouraged repeat business based on quality of service and strength of client relationships.
Education
Diploma - Aesthetics
John Casablancas Institute
Vancouver09.2016
High School Diploma -
Guildford Park Secondary School
Surrey, BC06.2012
Skills
- Customer Intakes
- Spreadsheet Tracking
- Sterilization Requirements
- Performance Review
- Computer Proficiency
- Conflict Mediation
- Service Standard Compliance
- Call Center Operations
- Delivery Scheduling
- Credit Card Payment Processing
Timeline
Customer Service Representative
Canada Drives
10.2021 - 01.2023
Eyelash Extension Technician
Lash Venue
09.2017 - Current
Eyelash Extension Technician
Mink Lash Boutique
08.2016 - 07.2017
Diploma - Aesthetics
John Casablancas Institute
High School Diploma -
Guildford Park Secondary School
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