Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mitashi Grover

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

GENERAL CLERK

Save On Foods
07.2023 - 08.2024
  • Bakery section: Preparation of cakes and breads
  • Display and setup in the bakery, packing of baked goods
  • Deli: Preparation of meats and salads
  • Customer service
  • Cashier
  • Grocery section: Stocking and facing of products in related isles.

COOK

Pizza Hut
10.2023 - 03.2024
  • Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
  • Cooked food according to recipes set by establishment
  • Stored and rotated food products properly, maintaining freshness
  • Demonstrated ability to work quickly and accurately in high-pressure environments
  • Provided excellent customer service by responding promptly to inquiries from guests or other departments
  • Monitored food preparation to ensure proper cooking techniques were utilized
  • Assisted with food prep tasks, maximizing downtime during off-peak periods
  • Maintained temperatures of food products to reduce illness or waste
  • Adhered to safety protocols at all times while preparing meals for customers
  • Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.

Customer Service Representative

Flipkart
07.2021 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

COMMIS CHEF

The Claridges Hotels & Resorts
07.2017 - 01.2020
  • Prepped food items by cutting, chopping, and mixing sauces
  • Coordinated with other kitchen staff to ensure timely and efficient food production
  • Cooked food items by grilling, frying, and sautéing according to recipes and standards
  • Cleaned and sanitized cooking surfaces at end of shift
  • Used proper food handling and storage techniques to meet health inspection standards and requirements
  • Plated dishes according to presentation guidelines established by the head chef.

Education

MASTER OF SCIENCE (M.S.) IN CHEMISTRY -

B.R AMBEDKAR UNIVERSITY
03.2022

BACHELOR OF EDUCATION IN MATHEMATICS, SCIENCE -

B.R AMBEDKAR UNIVERSITY
03.2020

DIPLOMA IN CULINARY ARTS IN COOKING & BAKING -

International Institute Of Culinary Arts
New Delhi, India
01.2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Clerical Support

Certification

  • Food Safe Level 1
  • Serving It Right

Languages

English
Hindi
Punjabi

Timeline

COOK

Pizza Hut
10.2023 - 03.2024

GENERAL CLERK

Save On Foods
07.2023 - 08.2024

Customer Service Representative

Flipkart
07.2021 - 05.2023

COMMIS CHEF

The Claridges Hotels & Resorts
07.2017 - 01.2020

MASTER OF SCIENCE (M.S.) IN CHEMISTRY -

B.R AMBEDKAR UNIVERSITY

BACHELOR OF EDUCATION IN MATHEMATICS, SCIENCE -

B.R AMBEDKAR UNIVERSITY

DIPLOMA IN CULINARY ARTS IN COOKING & BAKING -

International Institute Of Culinary Arts

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Mitashi Grover