Mitasha Singh

• Managing and running my team of 18 freelancers in the beauty and bridal industry, overseeing daily operations
• Marketing, booking clients and creating monthly schedules and payouts for team members per event booking
• Catering to South Asian Bridal events over the weekends
• Providing hair, makeup and styling services to Northern California and beyond
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.

• Gathering requirements and obtaining details from partner brands and stakeholders in order to create a BRD report on new POS systems to be implemented into the retail store locations
• Working closely with the IT and Testing teams on the design and customer experience of new integrated website
• Used Jira application to keep track of daily tasks and bugs in the new website and deployment processes
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
• Improved business processes by analyzing current practices and recommending optimization strategies.
• Optimized workflow processes to enhance overall productivity and achieve operational excellence.
• Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in the organization.
• Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
• Streamlined project management with effective communication and collaboration across cross-functional teams..
• Conducted market research studies to provide valuable insights for strategic planning initiatives.
• Collaborated with IT to develop business intelligence tools, enhancing quality of data-driven decision-making.
• Supported successful product launches with detailed market analysis and competitive positioning strategies.

• Gathered requirements needed to bring medical reports from paper to online only
• Worked closely with partner companies, stakeholders and medical offices to help integrate a new technology system on how to keep and track records, so all offices could go paperless
• Facilitated Go-To meetings with all parties involved in the project team could provide their input on a weekly basis
• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Evaluated the impact of policy changes on organizational performance using sophisticated analytical models, informing future decision-making processes.
• Conducted comprehensive market research to assist in the development of new service offerings tailored to meet evolving customer needs.
• Assisted in the design and implementation of electronic health record systems, leading to streamlined information management and increased accessibility for all stakeholders.
• Streamlined operational efficiency by implementing healthcare analytics tools and optimizing workflows for improved performance.
• Collaborated with cross-functional teams to identify areas of improvement, resulting in enhanced patient satisfaction levels and reduced wait times.

Cultivated key customer relationships through the use of individualized beauty consulting with clientele in various cosmetics and skincare lines over phone and emails

• Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
• Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
• Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
• Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
• Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
• Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
• Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

• Managed front desk activities, greeting, seating clients, scheduling appointments
• Provided clients with dental reports created on Dentrix
• Conversed with Insurance companies to help qualify and verify clients for procedures
• Collected outstanding payments from clients via phone and email
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
• Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
• Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
• Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
• Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
• Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
• Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.

• Directed, motivated and coached a staff of Five
• Cultivated key customer relationships through the use of individualized consulting with clientele
• Managed selling of products with expertise information and hands on product demonstrations
• Ensured daily sales goals were met consistently by leading, defining and implementing market direction
• Key Accomplishment: Drove in 113% recovery to counter within first year of business
• Streamlined scheduling processes to maximize employee productivity while minimizing labor costs.
• Enhanced customer satisfaction by providing personalized consultations and product recommendations.
• Conducted regular performance reviews for staff members, identifying areas for improvement and implementing appropriate coaching strategies.
• Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
• Introduced initiatives and sales strategies to exceed goals.