MITALI Walia
35 Lauderdale Drive,ON
Summary
Organized and trustworthy candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and learn new things to meet team goals. Confident, self-motivated person Strong interpersonal skills, including the ability to build rapport and connect Assessment and analysis of data with high level of accuracy Able to work in a fast-paced and target driven environment Excellent at verbal and written communication Powerful negotiator and can resolve conflicts Exceptional time management and organizational skills Expertise in MS Office: Excel, Word, Outlook An ability to work within multiple software applications at the same time Able to work flexible work hours
Overview
7
7
years of professional experience
Work History
Receptionist
Matrix
2023.01 - 2024.06
- Handling queries and complaints via phone, email and general correspondence
- Transferring calls as necessary
- Taking and ensuring messages are passed to the appropriate staff member in time
- Managing meeting room availability
- Receiving, sorting, distributing and dispatching daily mail
- Preparing vouchers
- Handling transcription, printing, photocopying and faxing
- Preparing daily reports and shift end notes and submit it before deadline
- Check whether any system is working properly or not
- Guide visitors how to make visitor card
- Managing security and telecommunication system.
Cashier at duty free stores of Nuance group in collaboration with Hudson and Duffry
Toronto Pearson Airport
2023.01 - 2023.04
- Provide customer service by greeting and assisting customers and responding to customers inquires and complaints and Maintained proper cash handling
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving customer issues and concerns
- Having experience of dealing with International Customers and knowledge of working in collaboration with custom department of Canada because of the products that are sell by our stores are like alcohol should follow some proper rules and regulations that are different for various countries.
Front Cashier
A and W Restaurant- Brampton
2022.05 - 2022.12
- Answered customer telephone calls promptly to avoid on-hold wait times
- Very comfortable in a fast-paced environment with patience and positive attitude
- Offered advice and assistant to customers, paying attention to special needs and wants
- Attend constant flow of customers on Drive-thru within seconds without letting the customers waiting to order.
Bank Teller / Customer Service Representative
YES Bank
Patiala , India
2017.06 - 2022.04
- Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Answered questions in person or on telephone and refers customers to other bank services as necessary
- Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; prepared currency transaction reports
- Completed special requests by closing accounts, taking orders for checks, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Performed reconciliation cash drawer by proving cash transactions, counting and packaging currency and coins
- Maintained customer confidence and protects bank operations by keeping information confidential.
Education
International Business Management Course -
Niagara College
Toronto12.2022
Masters in Economics -
Punjabi University
05.2019
BED - Science, Mathematics
Punjabi University
06.2013
BSC - Physics, Chemistry, Mathematics
Punjabi University
06.2012
Skills
- Confident
- Self-motivated
- Strong interpersonal skills
- Assessment and analysis of data
- Able to work in a fast-paced and target driven environment
- Excellent verbal and written communication
- Powerful negotiator
- Conflict resolution
- Exceptional time management
- Organizational skills
- Expertise in MS Office: Excel, Word, Outlook
- Ability to work within multiple software applications
- Flexible work hours
Timeline
Receptionist
Matrix
2023.01 - 2024.06
Cashier at duty free stores of Nuance group in collaboration with Hudson and Duffry
Toronto Pearson Airport
2023.01 - 2023.04
Front Cashier
A and W Restaurant- Brampton
2022.05 - 2022.12
Bank Teller / Customer Service Representative
YES Bank
2017.06 - 2022.04
International Business Management Course -
Niagara College
Masters in Economics -
Punjabi University
BED - Science, Mathematics
Punjabi University
BSC - Physics, Chemistry, Mathematics
Punjabi University
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