MITALI VAGHANI
London,Canada
Summary
An aspiring CIP candidate with a solid grounding in Insurance and Risk Management, seeking to start a career in Insurance. I am eager to deepen my knowledge and skills in risk evaluation, underwriting processes, and providing tailored commercial insurance solutions. I am passionate about delivering high-quality risk management strategies and contributing to organizational success. I would like to capitalize my diverse skills set and industry knowledge in an underwriting and broker service environment to support efficient policy processing and customer satisfaction.
Overview
4
4
years of professional experience
Work History
FC Associate/Process Guide
Amazon
St. Thomas, Canada
2024.01 - Current
- Supervised daily operations within fulfillment centre to enhance workflow efficiency.
- Trained new associates on safety protocols and operational procedures.
- Collaborated with cross-functional teams to identify bottlenecks, implementing solutions that increased productivity by 5%.
- Monitored process metrics, optimizing order accuracy and ensuring on-time shipping.
- Utilized data analysis to address inefficiencies, significantly improving overall performance.
- Ensured compliance with company policies and safety regulations to uphold a productive work environment.
Sales & Customer Service Representative
Home Hardware
LONDON, ON
2023.01 - 2024.02
- Assisted customers with product inquiries and service issues.
- Resolved customer complaints through effective communication and problem-solving skills.
- Achieved 100% VOC (Voice of the Customer) score by consistently completing weekly customer service surveys and delivering exceptional service.
- Identified requirements, solved problems, and proactively drove sales to build great relationships with
customers and improve rapport, resulting in a 30% reduction in customer complaints. - Promoted and explained the Scene Card to 50+ customers monthly, resulting in positive
application conversion rate.
Human Resources Intern
IFortis Worldwide
India
2022.08 - 2022.10
- Supported recruitment using social media sourcing and ATS systems.
- Created job descriptions for new roles within the organization.
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Applied Zoho Recruit and Applicant Tracking Systems (ATS) to conduct precise resume screenings and candidate evaluations.
Education
Post Graduate Certificate - Insurance and Risk Management
Fanshawe College
01.2025
Post Graduate Certificate - Human Resources Management
Fanshawe College
09.2023
Skills
Soft Skills: Financial Data Analysis, Sales Escalation, Problem-Solving in High-Pressure Environments, Cross-Functional Collaboration, Workflow Optimization, Customer Escalation Management, Inventory and Order Management
Technical Expertise: Microsoft Excel, Microsoft Word, Microsoft Teams, Microsoft Outlook, Google Workspace, Salesforce, POS Systems
Volunteer Experience
Insurance Student Volunteer, London, ON, Educated participants on insurance, financial stability, and risk protection., Used real-world examples to explain financial planning concepts.
Timeline
FC Associate/Process Guide
Amazon
2024.01 - Current
Sales & Customer Service Representative
Home Hardware
2023.01 - 2024.02
Human Resources Intern
IFortis Worldwide
2022.08 - 2022.10
Post Graduate Certificate - Insurance and Risk Management
Fanshawe College
Post Graduate Certificate - Human Resources Management
Fanshawe College