Mitali Sisodia
Wireless Mobile Sales Representative
Etobicoke,Ontario
Summary
Developed critical skills in fast-paced sales environment, including effective communication and customer engagement. Demonstrates strong ability to understand and meet customer needs, providing tailored solutions and building lasting relationships. Seeking to leverage these transferrable skills in new field, contributing to collaborative and dynamic team.
Overview
2
2
years of professional experience
Work History
Wireless Mobile Sales Representative
The Mobile Shop
07.2025 - Current
- Collaborated with team members to optimize sales strategies, sharing best practices and learning from each other''s experiences.
- Resolved customer complaints professionally, turning potentially negative situations into opportunities for positive growth.
- Streamlined store operations by implementing efficient processes for improved productivity and time management.
- Boosted customer satisfaction by promptly addressing inquiries and providing knowledgeable product information.
- Leveraged CRM tools to track leads, manage follow-ups, and analyze data for informed decision-making regarding marketing tactics or inventory adjustments.
- Maintained up-to-date knowledge of industry trends and competitor offerings, positioning products strategically in the market.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Service Associate
Loblaws
03.2024 - Current
- Delivered exceptional customer service while maintaining a courteous and helpful demeanor.
- Handled cash and card-based financial transactions with high accuracy and confidentiality.
- Assisted with inventory restocking, promotional displays, and maintaining store presentation.
- Supported new staff onboarding by demonstrating POS systems, safety standards, and customer interaction techniques.
Retail Associate
Dollarama
01.2025 - 06.2025
- Processed daily customer transactions efficiently using POS and ensured pricing accuracy.
- Opened and closed store operations, including reconciliation of cash drawers.
- Resolved client inquiries and issues promptly to maintain satisfaction and loyalty.
- Maintained merchandising standards and ensured smooth front-line service delivery.
Forntend Developer & UI/UX Designer
ThinkSwift
01.2025 - 05.2025
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Collaborated with cross-functional teams to ensure seamless integration of new features.
- Updated old code bases to modern development standards, improving functionality.
- Translated customer requirements into written use cases.
Digital Content Creator
Shark’s House of Beauty
08.2023 - 04.2024
- Designed branded digital content for Instagram and other platforms.
- Created reels, stories, and promotional material using Canva to enhance customer engagement.
Education
Post-Graduation - Information Technology Solutions
Humber Polytechnic
05-2025
Bachelor - Computer Engineering
Charusat University
04-2023
Skills
Financial Transactions & POS Operations – Accurate handling of cash/card transactions
Customer Experience & Problem Solving – Effective resolution of client concerns in fast-paced environments
Team Collaboration & Communication – Strong interpersonal skills; experience across customer-facing roles
Microsoft Office & Digital Tools – Proficient in Word, Excel, Outlook, Google Workspace, and Canva
Prospective client outreach, Experienced with CRM platforms, Achievement focused & Cross-selling techniques
Mobile device administration, Collaborative teamwork, Customer service expertise & Effective communication skills
CAMPUS ENGAGEMENT
Sustainability Brand Ambassador, Humber College – Promoted ethical consumer practices on campus. Fair Trade Ambassador – Conducted outreach on sustainable trade and environmental awareness.
Timeline
Wireless Mobile Sales Representative
The Mobile Shop
07.2025 - Current
Retail Associate
Dollarama
01.2025 - 06.2025
Forntend Developer & UI/UX Designer
ThinkSwift
01.2025 - 05.2025
Customer Service Associate
Loblaws
03.2024 - Current
Digital Content Creator
Shark’s House of Beauty
08.2023 - 04.2024
Post-Graduation - Information Technology Solutions
Humber Polytechnic
Bachelor - Computer Engineering
Charusat University