MITALI SEHRA
Kitchener,ON
Summary
Highly efficient Team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
TTEC CANADA SOLUTIONS
04.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
TTEC CANADA SOLUTIONS
04.2022 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Team Member
Mcdonalds
06.2021 - 01.2022
- Received orders from customers and input into order management system.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Integrated service and team management strategies to boost business profits.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor of Science - Computers Application
Kurukshetra University
07.2010
Skills
- Time Management and Prioritization
- Teamwork and Collaboration
- Cash Handling
- Customer Relations
- Coffee and Tea Service
- Multitasking and Organization
- Call center experience
- Active Listening
Timeline
Customer Service Representative
TTEC CANADA SOLUTIONS
04.2022 - 06.2023
Customer Service Representative
TTEC CANADA SOLUTIONS
04.2022 - 06.2023
Team Member
Mcdonalds
06.2021 - 01.2022
Bachelor of Science - Computers Application
Kurukshetra University
Similar Profiles
Sai Shekher VemuriSai Shekher Vemuri
Customer Service Sales Associate at TTEC Canada SolutionsCustomer Service Sales Associate at TTEC Canada Solutions
Ijeoma OyakhilomeIjeoma Oyakhilome
CSR 1 - Live Chat & Email Support (Fully Remote) at TTEC CANADA SOLUTIONS INCCSR 1 - Live Chat & Email Support (Fully Remote) at TTEC CANADA SOLUTIONS INC
Aarti KapoorAarti Kapoor
Team Lead at TTEC SOLUTIONS CanadaTeam Lead at TTEC SOLUTIONS Canada