MIT VYAS
Greater Sudbury,ON
Summary
Adaptable and dynamic with experience in customer service. Leadership roles in the banking, food, and telemedicine industries have been successfully undertaken, leading teams to reach their maximum potential, increasing output, and satisfying customers. Skills include meeting sales targets, handling patients, and managing emails. As a seasoned leader, the search is on for a fresh challenge to apply expertise in customer service, technical support, and commercial acumen.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Crafted excellent espresso drinks and latte art.
Strategic Senior Associate
Clear Health
01.2023 - 02.2024
- Resolving tickets daily regarding user/patient queries & issues
- Performing operations on admin dashboard
- Subject Matter Expert – Providing training of product knowledge & processing to new employees
- Investigating disputes of users/patients & resolving as per scenario
- Identifying technical issues and coordinating with tech team for resolution
- Managing WIP daily
Chargeback Analyst
Concentrix
04.2021 - 10.2021
- Resolved disputes by processing refunds and debits to Cardholders or
- Merchants
- Investigated disputed credit or debit card transactions
- Identified fraud and reported suspected cases to appropriate contact
- Input financial data and produced reports using SBI software
- Have knowledge about VISA and MASTERCARD.
- Enhanced fraud detection by implementing advanced chargeback prevention strategies and tools.
- Reduced financial losses from chargebacks by closely monitoring transactions and identifying suspicious activity.
Customer Service Associate
Concentrix
01.2021 - 03.2021
- - Understanding customer needs & queries on call
- Continuously learning about credit cards & banking sectors
- Resolving all problems regarding customer account & cards on system
- Multitasking during the call for faster solution
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Post Graduate Diploma - IT Business Analysis
Cambrian College
Sudbury, ONBachelor of Science - Information Technology
Charotar University of Science & Technology
Skills
- Analytical techniques
- G-Suite
- Verbal Communication and Non-Verbal Communication
- Project scheduling
- Team coordination
- Helpdesk call support
- Microsoft Outlook
- Technical issues analysis
- Performance monitoring
- Project Management
- Finance
- Complaint Management
Availability
Except on Monday and Friday I am available for all other shifts regardless of the time of day or night, and I am entirely full-time.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Barista
Starbucks
10.2024 - Current
Strategic Senior Associate
Clear Health
01.2023 - 02.2024
Chargeback Analyst
Concentrix
04.2021 - 10.2021
Customer Service Associate
Concentrix
01.2021 - 03.2021
Post Graduate Diploma - IT Business Analysis
Cambrian College
Bachelor of Science - Information Technology
Charotar University of Science & Technology
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