Mit Bhavsar
Sales Manager
Duncan,BC
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Goal-oriented manager with distinguished experience in financial industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Also an experienced customer service representative with a track record of success in providing excellent service to clients. Highly organized and detail-oriented, able to multitask and prioritize tasks effectively in a fast-paced environment. Possesses strong communication and interpersonal skills, with the ability to work collaboratively with team members and other stakeholders.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Sales Manager
National Money Mart
Duncan, BC
11.2021 - Current
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Trained new personnel regarding company operations, policies and services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Resolved customer issues quickly to close deals and boost client satisfaction.
Night Shift Manager
Aldred Restaurants Ltd
Courtenay, BC
03.2022 - 01.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Monitored workshop work flow for over 25 employees.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Tracked and prepared quarterly reports of sales goals to management.
- Identified individual employee's unique work styles and adapted management methods.
- Worked with management team to implement proper division of responsibilities.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Shift Supervisor
Krawchuk Enterprises Inc. Dba McDonald’s Restaurant
Nanaimo, BC
09.2020 - 07.2021
- Managed and supervised a team of 10-15 employees during each shift, ensuring that all tasks were completed in a timely and efficient manner
- Maintained a clean and safe work environment, following health and safety regulations and standards
- Assisted with training new employees and providing ongoing coaching and feedback to improve performance
Conducted inventory checks and placed orders for supplies and food products as needed - Delegated tasks and responsibilities to team members, prioritizing work based on customer demand and restaurant needs
- Responded to customer inquiries and complaints, resolving issues in a timely and professional manner
- Ensured that food products were prepared and served according to McDonald's standards and policies
- Maintained accurate records of sales and transactions, and balanced cash registers at the end of each shift
- Conducted opening and closing procedures for the restaurant, including cleaning, restocking, and securing the premises
- Collaborated with other shift supervisors and managers to improve operational efficiency and customer service quality.
Education
Graduate Diploma - Project Management
09.2019 - 05.2020
Bachelor of Science - Finance
09.2013 - 05.2018
- Received Inductotherm Scholarship
- Member of International Student Club
- Dean's List Semester 4, 2015
Skills
Regulatory and compliance understanding
Budgeting understanding
Customer and personnel training
Sales expertise
Strategic financial planning
Advanced Excel
Staff Management
Personnel training and development
Money handling abilities
Flexible and Adaptable
Competitive analysis
Sales Development
Account development
Recruiting
Sales Reporting
Certification
Bloomberg Market Concepts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Night Shift Manager - Aldred Restaurants Ltd
03.2022 - 01.2023
Sales Manager - National Money Mart
11.2021 - Current
Shift Supervisor - Krawchuk Enterprises Inc. Dba McDonald’s Restaurant
09.2020 - 07.2021
Vancouver Island University - Graduate Diploma, Project Management
09.2019 - 05.2020
Bloomberg Market Concepts
04-2018
Rowan University - Bachelor of Science, Finance
09.2013 - 05.2018