Misty Deagle
Calgary,AB
Summary
Graduated from the University of Calgary with a Bachelor of Science in Primatology. I have gained extensive knowledge pertaining to the behavioral ecology of non-human primates and I have always loved animals. I have worked in the hospitality and salon service industry for over 7 years and I have proven to provide professional customer service in a fast-paced working environment by effectively multitasking and being organized throughout my shift. I have become a solid member of any team I am a part of with a sincere positive attitude. I am well versed in communications to effectively create long lasting relationships with employees and regular clientele.
Overview
18
18
years of professional experience
Work History
Server
Ship and Anchor Pub
10.2010 - Current
- In constant communication with up to 20 co-workers per shift to deliver an exceptional experience to all patrons in a fasted paced working environment
- Excellent with POS systems, managing multiple customers, and inputting orders
- Sections include (10-15 tables) with high turnovers
- Have earned the trust of the company by processing payments and balance cash outs on daily basis
- Upwards of $3000.00+ a shift on any given day
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Hairstylist
Hedkandi Salon
05.2013 - 05.2015
- Efficiently scheduled 5-6 clients per day to meet customer needs and satisfaction in a timely manner
- Sold retail daily, increasing my sales by 25% every 3 months
- Recorded entries about client's hair color, allergies to products, and hair integrity to increase customer service
- Booked clients in for appointments appropriately, allowing stylist enough time between clients so as not to run behind
Receptionist
Dealer Finance Scotia Bank
02.2007 - 05.2013
- Answered phones, transferred calls appropriately, (upwards of 50 calls per day), in a timely manner as one of my daily duties
- Organized invoicing requests for partnering businesses, (predominantly with car dealerships) to ensure payment processes operated smoothly
- Provided helpful and useful information to clients regarding their financial inquiries
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
Education
Diploma - Animal Health Technician
Olds College
Olds, AB10-2024
Certificate - Veterinary Medical Receptionist
Olds College
Olds, AB04-2022
Certificate: Fear Free
Fear Free
Calgary AB10-2021
Licensed Hairstylist
Delmar College
Calgary, AB05-2010
Bachelor of Science - Primatology
University of Calgary
Calgary, AB05-2009
Skills
- Enjoys helping animals and people
- Compassionate and nurturing attitude when providing care to clients and patients
- Customer Service Oriented - Competent in Conflict and Complaint Resolution Outgoing and Willing to try new experiences
- Communication/Interpersonal Skills (Verbal/Written)
- High attention to Detail and Maintains Organization
- Passionate about learning
- Highly motivated
Timeline
Hairstylist
Hedkandi Salon
05.2013 - 05.2015
Server
Ship and Anchor Pub
10.2010 - Current
Receptionist
Dealer Finance Scotia Bank
02.2007 - 05.2013
Diploma - Animal Health Technician
Olds College
Certificate - Veterinary Medical Receptionist
Olds College
Certificate: Fear Free
Fear Free
Licensed Hairstylist
Delmar College
Bachelor of Science - Primatology
University of Calgary
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