Misty Deagle
Calgary,AB
Summary
Graduated from the University of Calgary with a Bachelor of Science in Primatology. I have gained extensive knowledge pertaining to the behavioral ecology of non-human primates and I have always loved animals. I have worked in the hospitality and salon service industry for over 7 years and I have proven to provide professional customer service in a fast-paced working environment by effectively multitasking and being organized throughout my shift. I have become a solid member of any team I am a part of with a sincere positive attitude. I am well versed in communications to effectively create long lasting relationships with employees and regular clientele.
Overview
18
18
years of professional experience
Work History
Server
Ship and Anchor Pub
Calgary, AB
10.2010 - Current
- In constant communication with up to 20 co-workers per shift to deliver an exceptional experience to all patrons in a fasted paced working environment
- Excellent with POS systems, managing multiple customers, and inputting orders
- Sections include (10-15 tables) with high turnovers
- Have earned the trust of the company by processing payments and balance cash outs on daily basis
- Upwards of $3000.00+ a shift on any given day
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels
Hairstylist
Hedkandi Salon
Calgary, AB
05.2013 - 05.2015
- Efficiently scheduled 5-6 clients per day to meet customer needs and satisfaction in a timely manner
- Sold retail daily, increasing my sales by 25% every 3 months
- Recorded entries about client's hair color, allergies to products, and hair integrity to increase customer service
- Booked clients in for appointments appropriately, allowing stylist enough time between clients so as not to run behind
Receptionist
Dealer Finance Scotia Bank
Calgary, AB
02.2007 - 05.2013
- Answered phones, transferred calls appropriately, (upwards of 50 calls per day), in a timely manner as one of my daily duties
- Organized invoicing requests for partnering businesses, (predominantly with car dealerships) to ensure payment processes operated smoothly
- Provided helpful and useful information to clients regarding their financial inquiries
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
Education
Diploma - Animal Health Technician
Olds College
Olds, AB10-2024
Certificate - Veterinary Medical Receptionist
Olds College
Olds, AB04-2022
Certificate: Fear Free
Fear Free
Calgary AB10-2021
Licensed Hairstylist
Delmar College
Calgary, AB05-2010
Bachelor of Science - Primatology
University of Calgary
Calgary, AB05-2009
Skills
- Enjoys helping animals and people
- Compassionate and nurturing attitude when providing care to clients and patients
- Customer Service Oriented - Competent in Conflict and Complaint Resolution Outgoing and Willing to try new experiences
- Communication/Interpersonal Skills (Verbal/Written)
- High attention to Detail and Maintains Organization
- Passionate about learning
- Highly motivated
Timeline
Hairstylist
Hedkandi Salon
05.2013 - 05.2015
Server
Ship and Anchor Pub
10.2010 - Current
Receptionist
Dealer Finance Scotia Bank
02.2007 - 05.2013
Diploma - Animal Health Technician
Olds College
Certificate - Veterinary Medical Receptionist
Olds College
Certificate: Fear Free
Fear Free
Licensed Hairstylist
Delmar College
Bachelor of Science - Primatology
University of Calgary