Misty Taggart
Salmon River,NS
Summary
Compassionate Continuing Care Assistant. Detail-oriented team player with strong organizational skills. Dedicated to offering outstanding patient centered care. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Night Auditor/Guest Service Representative and All Other Departments
Comfort Inn by Choice Hotels
2016.03 - 2023.10
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored hotel's budget and financial records.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Shift Supervisor
GRECO PIZZA
2016.03 - 2017.03
- Evaluate/Plan daily operation, Manage staff, Do
- Inventory, Place food orders, Make and oversee schedules, Respond to customer
- Complaints and ensure customer satisfaction
- Operate POS system, debit/credit
- Machine
- In charge of cash sheets and making bank deposits and doing payroll and inventory
- In charge of opening and closing the store
- Train new crew members
- Perform cleaning, Food preparation/catering and customer service.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Gas Attendant/Food Service Worker
Robins/Esso
2015.10 - 2016.01
- Cash out customers,Operate POS,Inventory
- Fast food service make and prepare food,Cleaning and sanitizing
- Prep work
- Inventory stocking.
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Reservation Specialist
Nova Star Cruises
2015.07 - 2015.11
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
Food Inspector/Food Processor
Riverside International
2014.10 - 2015.07
- Inspect product and insure quality before it is packaged
- Verified that processed seafood products were free of contamination.
Supervisor, Shift supervisor
TCB foods LTD
2010.05 - 2014.10
- Evaluate/Plan daily operation, Manage staff, Do
- Inventory, Place food orders, Make and oversee schedules, Respond to customer
- Complaints and ensure customer satisfaction
- Operate POS system, debit/credit
- Machine
- In charge of cash sheets and making bank deposits and doing payroll and inventory
- In charge of opening and closing the store
- Train new crew members
- Run drive-thru
- Perform cleaning, Food preparation/catering and customer service.
Customer Service Representative
Convergys Cornwallis
2009.05 - 2010.01
- Bound customer service representative, Manage customer's accounts and billing
- Ensure Customer retention
- Provide clear information to customers about policies and company practices and provide customer support, and also sell merchandise to the customer
- Handle customer disputes.
Education
Continuing Care Assistant
Nova Scotia Community College
Yarmouth, NS06.2024
High School Diploma -
NSCC
Yarmouth, NS06.2014
Skills
- Sales Strategies
- Team Leadership
- Quality Standards
- Staff Supervision
- Financial Management
- Business Administration
- Manage Inventory
- Customer Service and Satisfaction
- Office Supervision
- Time Management
- Complex Problem-Solving
- General Housekeeping Abilities
- Mobility Assistance Needs Understanding
- Dementia and Alzheimer's Knowledge
- Infection Control
Certification
Mental Health First Aid
WHMIS and OHS Certification
Advanced Food Safety Certification (Safe Serve)
Formation Sante-Reseau Sante Certificate
Dementia: Understanding The Journey Certification
TEP-Falls And Injury Prevention Training
Intermediate First Aid/CPR C/AED
Aware NS-Safe Handling and Mobility Certificate
Formation Sante-Reseau Sante ( Patient Safety,Language and Active offer Training)
Timeline
Night Auditor/Guest Service Representative and All Other Departments
Comfort Inn by Choice Hotels
2016.03 - 2023.10
Shift Supervisor
GRECO PIZZA
2016.03 - 2017.03
Gas Attendant/Food Service Worker
Robins/Esso
2015.10 - 2016.01
Reservation Specialist
Nova Star Cruises
2015.07 - 2015.11
Food Inspector/Food Processor
Riverside International
2014.10 - 2015.07
Supervisor, Shift supervisor
TCB foods LTD
2010.05 - 2014.10
Customer Service Representative
Convergys Cornwallis
2009.05 - 2010.01
Continuing Care Assistant
Nova Scotia Community College
High School Diploma -
NSCC
Mental Health First Aid
WHMIS and OHS Certification
Advanced Food Safety Certification (Safe Serve)
Formation Sante-Reseau Sante Certificate
Dementia: Understanding The Journey Certification
TEP-Falls And Injury Prevention Training
Intermediate First Aid/CPR C/AED
Aware NS-Safe Handling and Mobility Certificate
Formation Sante-Reseau Sante ( Patient Safety,Language and Active offer Training)
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