Misty Macready
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
9
9
years of professional experience
Work History
Customer Account Specialist
Freedom Mobile
03.2017 - Current
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Monitored and tracked campaigns to determine effectiveness and future changes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Communicated with approximately 50 clients daily to understand needs and explain product value.
- Set up new customer accounts and updated existing profiles with latest information.
- Adhered to standards of quality and service as well as all compliance requirements.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Responded to customer inquiries and provided detailed account information.
- Entered client details and notes into system for interdepartmental access and review.
- Compiled and analyzed data for review by senior members and employees.
Front End Supervisor
Shoppers Drug Mart
09.2014 - 01.2017
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in five checkout stations to verify adequate cash supply.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Trained newly hired sales team in upselling techniques.
Education
Academic Upgrading (Adult Basic Education)
Camosun College
Victoria, BC03.2009
Skills
- Advertising Strategies
- Territory Growth
- Due Diligence
- Terms Negotiation
- Customer Engagement
- Billing Resolutions
- Recordkeeping Abilities
- Account Updating
Timeline
Customer Account Specialist
Freedom Mobile
03.2017 - Current
Front End Supervisor
Shoppers Drug Mart
09.2014 - 01.2017
Academic Upgrading (Adult Basic Education)
Camosun College