Summary
Overview
Work History
Education
Skills
Timeline
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Misty Macready

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

9
9
years of professional experience

Work History

Customer Account Specialist

Freedom Mobile
03.2017 - Current
  • Secured on-time payments and collected on delinquent accounts with tailored payment plans.
  • Monitored and tracked campaigns to determine effectiveness and future changes.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Communicated with approximately 50 clients daily to understand needs and explain product value.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Responded to customer inquiries and provided detailed account information.
  • Entered client details and notes into system for interdepartmental access and review.
  • Compiled and analyzed data for review by senior members and employees.

Front End Supervisor

Shoppers Drug Mart
09.2014 - 01.2017
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in five checkout stations to verify adequate cash supply.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Trained newly hired sales team in upselling techniques.

Education

Academic Upgrading (Adult Basic Education)

Camosun College
Victoria, BC
03.2009

Skills

  • Advertising Strategies
  • Territory Growth
  • Due Diligence
  • Terms Negotiation
  • Customer Engagement
  • Billing Resolutions
  • Recordkeeping Abilities
  • Account Updating

Timeline

Customer Account Specialist

Freedom Mobile
03.2017 - Current

Front End Supervisor

Shoppers Drug Mart
09.2014 - 01.2017

Academic Upgrading (Adult Basic Education)

Camosun College

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Misty Macready