Misty Lauritzen
Longbranch
Summary
Detail-oriented and compliance-driven pharmacy professional with over 10 years of progressive leadership in pharmacy operations, specializing in audit compliance and training program design. Proven track record in enhancing operational efficiency and reducing discrepancies through effective SOP development. Skilled in data analysis and fostering team accountability, driving improved patient outcomes and regulatory adherence across multiple locations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Pharmacy Intake Lead
Whole Health Pharmacy & Infusion
09.2020 - Current
- Managed intake and verification of specialty infusion prescriptions, ensuring accurate documentation and insurance authorization.
- Audited patient records and intake processes to ensure compliance with payer requirements and clinical protocols.
- Trained and supervised intake coordinators, implementing quality control measures to reduce denials and delays.
- Collaborated with pharmacy, nursing, and billing teams to streamline workflows and improve patient outcomes.
Assistant Store Manager
Mother's Market & Kitchen
05.2018 - 09.2020
- Supported the store manager in all aspects of store operations
- Assisted in recruiting, training, and supervising store staff
- Conducted regular performance reviews and provided coaching and feedback
- Implemented visual merchandising displays to enhance store aesthetics and drive sales
- Managed Inventory Control, including ordering and receiving shipments
- Optimized profits by controlling food, beverage, and labor costs daily
Store Manager/Pharmacy Training Coordinator
Walgreens
03.1997 - 05.2018
- Oversaw daily operations of a high-volume retail pharmacy, managing compliance, inventory, and staff performance
- Conducted internal audits to ensure adherence to SOPs, DEA regulations, and third-party payer requirements
- Implemented process improvements that increased prescription accuracy and reduced billing discrepancies
- Led a team of 25+ employees, fostering a culture of accountability and continuous improvement
- Conducted operational audits across 20+ pharmacy locations to ensure compliance with corporate policies and regulatory standards
- Identified training gaps and implemented district wide education plans to reduce compliance issues and improve audit scores
- Partnered with Healthcare Supervisors to analyze performance metrics and identify training needs based on audit findings
- Delivered target coaching to pharmacy teams to address audit deficiencies and improve documentation practices.
- Supported rollout of new compliance protocols and monitored adoption accross stores.
Pharmacy Training Coordinator/Scheduler
Walgreen's Pharmacy
03.1997 - 05.2018
- Developed and implemented training programs focused on regulatory compliance, medication safety, and audit rediness
- Created SOPs and training materials aligned with audit standards and corporate expectations
- Tracked training completion rates and correlated them with audit outcomes to assess program effectiveness
- Collaborated with district leadership to refine training based on audit feedback and pharmacy performance
- Managed district-wide pharmacy scheduling to ensure adequate coverage during audits and compliance reviews
- Supported audit preparation by aligning technician and pharmacist schedules with audit timelines
- Analyzed staffing patterns to identify risks related to audit readiness and operational continuity
Education
High School Diploma -
Nathaniel Narbonne High School
Harbor City, CA06-1996
Skills
- Pharmacy Audit & Compliance
- Data Analysis & Reporting
- SOP Development & Documentation
- Training Program Design
- Operational Risk Assessment
- Inventory & Billing Accuracy
- Regulatory Standards (HIPPA, CMS, PBM)
- Workforce Planning & Scheduling
- Specialty Infusion Intake & Verification
- Pharmacy Operations & Workflow Optimization
Certification
- Certified Pharmacy Technician (CPhT) – California State Board of Pharmacy License# TCH 24512
- National Pharmacy Technician Certification Board (PTCB) License# 2201102030201
- Walgreens Audit & Compliance Training – 2003
- HIPAA Compliance Certification –2025
- Data Analytics for Healthcare Operations – 2003
Timeline
Pharmacy Intake Lead
Whole Health Pharmacy & Infusion
09.2020 - Current
Assistant Store Manager
Mother's Market & Kitchen
05.2018 - 09.2020
Store Manager/Pharmacy Training Coordinator
Walgreens
03.1997 - 05.2018
Pharmacy Training Coordinator/Scheduler
Walgreen's Pharmacy
03.1997 - 05.2018
High School Diploma -
Nathaniel Narbonne High School
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