Misty Horne
Welland
Summary
With a proven track record at ParaMed Home Health Care, I excel in client relationship management and multitasking, enhancing patient well-being and operational efficiency. My compassionate approach and strong problem-solving skills have significantly improved client satisfaction and team productivity, showcasing my ability to thrive in dynamic environments.
Overview
14
14
years of professional experience
Work History
Personal Support Worker
ParaMed Home Health Care
07.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assistant Manager, Customer Service
Avondale Store Ltd
01.2017 - 06.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Telemarketer
OneTouch Direct
02.2011 - 11.2016
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Informed current and prospective customers of promotions and new or upgraded products.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Asked pertinent questions to understand customer requirements.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
Education
GED -
Lifetime Learning DSBN
Niagara Falls, ON06-2021
PSW Approach To Quality Care
University of Toronto Certificate of Completion
Niagara Falls, ON05-2021
Fire Safety And Rescue Training
St. Catharines Fire Training Department
Niagara Falls, ON05-2021
Gentle Persuasive Approach (GPA) in Dementia Care
Certificate of Participation
Niagara Falls, ON12-2020
Standard First Aid & CPR Level C With AED Awarenes
Workplace Medical Corp First Aid Training
Niagara Falls, ON10-2020
High School Diploma -
Kernahan Park Secondary School
St. Catharines, ON06-1999
Skills
- Emotional support
- Documentation
- Compassion and empathy
- Active listening
- Privacy and confidentiality
- Client relationship management
- Clinical documentation
- Verbal and written communication
- Multitasking and organization
- Time management
- Respectful and compassionate
- Verbal and written communication skills
- Problem-solving
Timeline
Personal Support Worker
ParaMed Home Health Care
07.2022 - Current
Assistant Manager, Customer Service
Avondale Store Ltd
01.2017 - 06.2022
Telemarketer
OneTouch Direct
02.2011 - 11.2016
GED -
Lifetime Learning DSBN
PSW Approach To Quality Care
University of Toronto Certificate of Completion
Fire Safety And Rescue Training
St. Catharines Fire Training Department
Gentle Persuasive Approach (GPA) in Dementia Care
Certificate of Participation
Standard First Aid & CPR Level C With AED Awarenes
Workplace Medical Corp First Aid Training
High School Diploma -
Kernahan Park Secondary School
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