Misty Duffy
12850 Andalusia Dr Santa Rosa Valley,CA
Summary
Highly organized and detail-oriented Collateral Management and Office Administration professional with strong experience supporting mortgage operations, collateral review, document certification, and high-volume workflow environments. Proven ability to ensure loan file accuracy, uphold compliance standards, collaborate with internal and external partners (title, escrow, notaries), and maintain precise chain-of-custody documentation. Known for exceptional communication skills, strong customer service, and the ability to streamline processes to improve productivity and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Collateral Management Specialist I
PennyMac
07.2024 - Current
- Review, validate, and certify mortgage collateral documentation to ensure regulatory and investor compliance.
- Update and track loan collateral statuses within Encompass and internal collateral management platforms.
- Audit, ship, receive, and secure collateral files while maintaining strict chain-of-custody protocols.
- Identify and resolve documentation defects by coordinating with document custodians, title companies, attorneys, and internal loan teams.
- Monitor collateral exceptions and follow up to ensure timely resolution and certification.
- Support collateral release, imaging, scanning, and comprehensive indexing workflows to maintain complete and accurate digital records.
- Contribute to departmental productivity targets by managing high-volume workloads with precision and efficiency.
Office Administrator
Guns LA
06.2020 - Current
- Maintain strict confidentiality of sensitive client information in accordance with company and regulatory standards.
- Improve operational efficiency by streamlining office processes, organizing workflows, and implementing administrative best practices.
- Prepare business correspondence, reports, logs, and internal documentation using Microsoft Office (Word, Excel, Outlook).
- Handle inbound calls, customer inquiries, appointment scheduling, and vendor communications with professionalism and accuracy.
- Support daily office operations including records management, data entry, inventory oversight, and front-office coordination.
- Assist in event planning, scheduling, and administrative support functions to enhance internal operations and customer experience.
Education
Business/Dance
Moorpark College
Moorpark, CASkills
- Mortgage Collateral Review & Processing
- Encompass LOS
- Document Imaging, Uploading & Indexing
- Compliance & Chain-of-Custody Support
- Customer Service & Professional Communication
- Office Administration & Workflow Management
- Time Management & Multitasking
- Records Management
- Event Planning
- Microsoft Office (Word, Excel, Outlook)
Certification
Notary Public commissioned with Ventura County
Timeline
Collateral Management Specialist I
PennyMac
07.2024 - Current
Office Administrator
Guns LA
06.2020 - Current
Business/Dance
Moorpark College