Misturah Balogun
Kamloops,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Mistmo Logistics
Lagos, Nigeria
01.2021 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Customer Service Representative
Paul osaji & co
Lagos, Nigeria
12.2019 - 10.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Sales Agent
Fipex Transport services
Lagos, Nigeria
10.2017 - 02.2018
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Maintained accurate records of all sales activities in the company's CRM system.
- Resolved customer complaints promptly and effectively.
Education
MBA -
Thompson Rivers University
Kamloops, None10-2024
Bachelor of Science - Economics
Babcock University
Ogun state, Nigeria06-2019
Skills
- Account updating
- Call Management
- Scheduling
- Product Knowledge
- Data Entry
- Report Generation
References
References available upon request.
Timeline
Customer Service Representative
Mistmo Logistics
01.2021 - 08.2021
Customer Service Representative
Paul osaji & co
12.2019 - 10.2020
Sales Agent
Fipex Transport services
10.2017 - 02.2018
MBA -
Thompson Rivers University
Bachelor of Science - Economics
Babcock University
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