Misti Wicks
Nanaimo,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Health Care Assistant
Eden Gardens
01.2022 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Manager
North Cedar Before & After School Care
09.2017 - 06.2018
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Warranty Customer Service
The Brick Corporate Office
03.2015 - 12.2015
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Health Care Assistant
Nanaimo Travelers Lodge
05.2012 - 02.2014
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
Customer Retention Specialist
Nordia
02.2011 - 04.2012
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Developed new strategies for customer retention activities.
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Contributed to company growth by upselling additional products and services during support interactions.
Education
Sprott-Shaw Community College
Nanaimo, BC 03.2012 - 3 2013
Skills
Time Management
Patient Care
Patient-focused care
Supporting personal needs
Dementia and Alzheimer's knowledge
Empathy and Compassionate Care
Attention to Detail
Calm Under Stress
Certification
Medical Terminology
Timeline
Health Care Assistant
Eden Gardens
01.2022 - Current
Manager
North Cedar Before & After School Care
09.2017 - 06.2018
Warranty Customer Service
The Brick Corporate Office
03.2015 - 12.2015
Health Care Assistant
Nanaimo Travelers Lodge
05.2012 - 02.2014
Sprott-Shaw Community College
03.2012 - 3 2013
Customer Retention Specialist
Nordia
02.2011 - 04.2012
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