Missael Velazquez
Antelope
Summary
Detail-oriented, organized, and meticulous employee with a proven ability to meet tight deadlines. Thrives in fast-paced environments and consistently delivers high-quality work. Dedicated team player eager to contribute to the success of your company. Experience in the hospitality and valet industry, particularly with highly rated casinos and hotels, brings a wealth of knowledge and expertise to the table.
Overview
6
6
years of professional experience
Work History
Valet Attendant
Propark Mobility @ Kimpton Sawyer Hotel
09.2024 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Removed trash and waste from lots to maximize space availability for valet parking
- Always cheerfully greet guests and sincerely thank them upon exit.
- Park and retrieve guest vehicles in a safe and timely manner.
- Explain the parking rates and provide instructions for guests to retrieve their self-park vehicles.
- Help the business by inspecting each vehicle before taking possession and following company guidelines.
- maintaining the company uniform appearance, cheerfully greeting and thanking guests, resolving issues, and by being an all-around pleasure to be with.
- Be outside and active most of the day, standing walking, and sometimes helping with items weighing up to 50lbs.
Valet Attendant
Sky River Casino
01.2023 - 09.2024
- Greet Guests as they arrive at the valet driveways
- Managed the parking logistics for an average of 150 vehicles per shift, optimizing space usage and reducing wait times by 40%, leading to increased operational efficiency
- Collaborated with a team of 10 valet attendants to streamline vehicle retrieval processes, resulting in a remarkable 25% decrease in average turnaround time for guests during peak hours
- Delivered exceptional guest services by efficiently greeting over 300 visitors weekly, resulting in a 95% satisfaction rating based on guest feedback surveys
Sales Associate
Hyundai Motor Company
07.2021 - 01.2023
- Providing a quality customer service experience to our valued customers
- Sales Representatives work with customers to determine their needs and wants in their next vehicle purchase
- Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
- Responsible for the meet and greet, presentation, test drive and write up portion of the sales process
- Follow up with existing customers to confirm their satisfaction and generate leads
- Achieves individual sales goals and customer service goals
Slot Ambassador
Thunder Valley Casino Resort
09.2020 - 06.2021
- Responsible for practicing, supporting, and promoting Thunder Valley Casino's 'Winning Attitude' Company-wide culture and demonstrating Thunder Valley Casino's AAA Four Diamond Service Standards at all times
- Ability to have clear, friendly and positive communication with internal and external guests
- Comply with signatory controls including jackpot tickets, paid in/out slips, and sign-out logs
- Capable of counting and maintaining accountability of a slot bank
- Effectively make change for guests while maintaining Title 31 requirements
- Comply with all Slot Department policies and provide constructive feedback to Slot Department management on necessary changes and improvements
- Handle guest opportunities in a positive and professional manner
- Be aware of all guest and team member activities in assigned area
- Cover kiosk team, monitor and fill NRT's and jackpot stations with funds on an as needed basis
- Cover dispatch on an as needed basis
- Inform shift manager or supervisor of guest's needs which may require special accommodations
- Keep work area neat, clean and safe
- Demonstrate an understanding and awareness of the Player's Card Program
- Be aware and updated on all upcoming events and promotions
- Inform the shift manager of any illegal gaming devices
Valet
Thunder Valley Casino Resort
05.2019 - 09.2020
- Practice, support, and promote Thunder Valley Casino Resort's 'Winning Attitude' company-wide culture and demonstrate AAA Four Diamond service standards at all times
- Greet Guests as they arrive at the valet driveways of the Hotel and parking garage
- Parking and retrieve Guests' vehicles from the valet lot
- Perform Limo functions as necessary, including driving Guests to and from property
- Follow directives as assigned by Valet Leads and Valet/Transportation Management
Education
High School Diploma -
Highlands High School
North Highlands, CASkills
- Team Leadership
- Effective Communication
- Cultivating Connections
- Sales Negotiation
- Online Brand Promotion
- Proficient in Composition
- Professional Portrait Photography
- Content Editing
- Multimedia Production
- Automotive Safety Standards
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Valet Attendant
Propark Mobility @ Kimpton Sawyer Hotel
09.2024 - Current
Valet Attendant
Sky River Casino
01.2023 - 09.2024
Sales Associate
Hyundai Motor Company
07.2021 - 01.2023
Slot Ambassador
Thunder Valley Casino Resort
09.2020 - 06.2021
Valet
Thunder Valley Casino Resort
05.2019 - 09.2020
High School Diploma -
Highlands High School
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