Misrak Woldearegay
Toronto,Etobicoke
Summary
A highly organized and detailed oriented professional with 13 years of experience as a flight attendant including a leadership role with exceptional customer service. I am skilled in problem-solving, effective communication, and good decision making and managing multiple tasks simultaneously with strong proficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Flight Attendant
Ethiopian Airlines
07.2011 - 06.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Education
Certeficate - Women's Employment And Labour Intigration Training
Rexdale Women's Center
Ontario, 21 Panaroma CourtBachelor Dgree - Sociology And Social Anthropology
Addis Ababa University
Ethiopia, Addis Ababa07.2009
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Verbal and written communication
- Leadership Qualities
- Interpersonal communications
- Administrative tasks
- Guest Services
- Schedule Management
- Conflict Mediation
- Training and coaching
- Company culture and values
- Decision-Making
Languages
English
Professional Working
Certification
Certeficate award for gratitude and admiration
Timeline
Flight Attendant
Ethiopian Airlines
07.2011 - 06.2024
Certeficate - Women's Employment And Labour Intigration Training
Rexdale Women's Center
Bachelor Dgree - Sociology And Social Anthropology
Addis Ababa University
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