Miski Hagi
Etobicoke,ON
Summary
Accomplished Supervisor at Primeflight Aviation, adept in staff management and strategic planning, significantly improved team productivity and customer satisfaction. Leveraged training and complex problem-solving skills to enhance operational efficiency. Expert in fostering employee motivation, ensuring high-quality service delivery without exceeding a single numerical percentage in achievements.
Overview
7
7
years of professional experience
Work History
Supervisor of Wheelchair Attendant
Primeflight Aviation
05.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Wheelchair Attendant
T-gas
02.2019 - 05.2019
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported over Number passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
- Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
Sales Associate
H&M Clothing Store
06.2017 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Skills
Training and mentoring
Timeline
Supervisor of Wheelchair Attendant
Primeflight Aviation
05.2019 - Current
Wheelchair Attendant
T-gas
02.2019 - 05.2019
Sales Associate
H&M Clothing Store
06.2017 - 01.2018
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