Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MISKE SALAT

Edmonton,Canada

Summary

Experienced Customer Service Representative skilled in managing financial transactions and enhancing customer satisfaction. Proven problem-solver with strong relationship-building abilities, committed to teamwork and safety. Eager to leverage skills in dynamic environment for meaningful impact.

Overview

7
7
years of professional experience

Work History

Cell Centre Representative

CIBC
02.2025 - 04.2025
  • Greeted customers warmly to set tone of customer experience and provide welcoming and friendly.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Collaborated with team members to efficiently handle customer inquiries and ensure smooth call center operations.
  • Handled high- volume calls while maintaining professionalism, patience, and excellent communication.
  • Provided accurate banking information and assisted customers with account inquiries, transactions, and product details.

Customer Service Rep

A.S.C.C Community Center
03.2024 - 01.2025
  • Provided administrative support to executives and department heads by managing schedules, appointments and emails
  • Handled incoming calls, emails, and enquires, directing them to the appropriate department
  • Prepared and edited correspondence, reports, presentations and other documents
  • Organized and maintained filling systems both physical and digital
  • Monitored office supplies and managed inventory efficiently
  • Assisted in coordinating meetings and events, including arranging meeting rooms, preparing agendas and taking minutes

Cashier/Keyholder

Capital Halal Convenience Store
04.2018 - 08.2021
  • Ensured a welcoming experience for customers, fostering loyalty and encourage repeat visits
  • Maintained organized and well-stocked shelves, guaranteeing the availability of high-demand products while minimizing waste
  • Employed innovative promotional techniques and effective upselling practices, resulting in a significant increase in sales during peak periods
  • Demonstrated precision in cash register operations, consistently balancing transactions and safeguarding cash flow

Education

High School Diploma -

W.P.Wagner
Edmonton, AB
06-2020

Skills

  • Effective communicator with team members and customers
  • Strong endurance for physically demanding tasks & capable of handling extensive periods
  • Highly organized and stay focused in stressful situations
  • Proven ability to work efficiently in a multi-disciplinary team environment
  • Adaptable to varying schedules and tasks, willing to undertake different duties as required
  • Excel in Microsoft Office (Words, Excel, PowerPoint, OneNote, Outlook and Access)

Languages

English

Timeline

Cell Centre Representative

CIBC
02.2025 - 04.2025

Customer Service Rep

A.S.C.C Community Center
03.2024 - 01.2025

Cashier/Keyholder

Capital Halal Convenience Store
04.2018 - 08.2021

High School Diploma -

W.P.Wagner

Similar Profiles

CREATE PROFILE
MISKE SALAT