Misiura Bohdan
Brampton,ON
Summary
Astute employee with data-driven and technology-focused approach. Communicates clearly with stakeholders and builds consensus around well-founded models. Talented in writing applications and reformulating models.
Overview
6
6
years of professional experience
Work History
Knowledge Manager
Livingstone Research
01.2022 - 02.2023
- Created quizzes, trained new employees, created new manuals and instructions, managed Confluence database
- Conducted regular audits of existing knowledge assets to identify areas requiring updates or revisions due to evolving business requirements or industry standards.
- Increased collaboration among teams by creating cross-functional platforms for sharing expertise and best practices.
- Optimized search functionality within internal databases, enabling faster access to relevant information for users.
Customer Support Representative
Livingstone Research
02.2021 - 01.2022
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved technical issues for customers with clear explanations and step-by-step guidance.
- Monitored system performance to identify potential issues.
Project Manager
4ib For Internet Business
06.2017 - 01.2021
- Responsibilities: Worked with CRM; Created bug reports, worked with JIRA; Supervised the small team developers team (Agile); Managed resources for effective project execution
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Master of Science - Computer Science
Khmelnytskyi National University
12.2019
Skills
- C
- Git
- SQL
- MS Office
- JIRA
- Data repositories
- Data Governance
- Analytical Thinking
- Customer Success Management
- Procedure Development
- Cost Control
- Cost Analysis
Additional Information
Positive and proactive. Can deal with stress. Attentive to details
General Information
04/15/97, Unmarried
Work Permit
Canadian Work Permit till 2025
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Knowledge Manager
Livingstone Research
01.2022 - 02.2023
Customer Support Representative
Livingstone Research
02.2021 - 01.2022
Project Manager
4ib For Internet Business
06.2017 - 01.2021
Master of Science - Computer Science
Khmelnytskyi National University