Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
BusinessDevelopmentManager

Mishy Sharma

Sarnia,Ontario

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Old Navy
09.2023 - Current
  • Handled cash accurately and prepared deposits
  • Store opening and closing duties
  • Motivated, trained, and disciplined employees to maximize performance
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner
  • Coordinating marketing tactics to align buyer habits with stocking, pricing, and presentation strategies in stores to increase sales
  • Analyzed customer feedback data to identify areas of improvement and develop solutions
  • Managed team schedule with eye for coverage needs and individual strengths
  • Source new products, negotiate terms with suppliers, and manage inventory
  • Develop and manage budgets for merchandising operations

Assistant Manager

La Vie En Rose Boutique
10.2022 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Developed strong working relationships with staff, fostering a positive work environment
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
  • Created an attractive and inviting store based on our planograms, with the help of my team
  • Open and close the store
  • Respect and apply the policies and procedures of the various head office departments
  • Helped with planning schedules and delegating assignments to meet coverage and service demands
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks

Head Cashier

Lowes Home Improvement/Rona+
02.2019 - 04.2022
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service
  • Perform store opening and closing store along with shift change actions, including completing accurate shift change logs, to keep operations efficient and updated
  • Help management develop employee improvement plans to motivate team members to higher levels of performance, skill, and efficiency

Cash Supervisor

Shoppers Drug Mart
06.2021 - 11.2021
  • Train, mentor and develop new cashiers and merchandisers in job functions
  • Ensures all loss prevention standards are implemented
  • Manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
  • Ensures product displays are set up and taken down as directed by the AFSM/FSM
  • Opening and closing the store
  • Runs the end of day for the POS system


Technical Support Intern

TekSavvy Solutions
01.2020 - 04.2020
  • Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
  • Contributed to a streamlined support process by developing an internal knowledge base for common issues.
  • Provided support to the sales team during product demos or client presentations by addressing technical questions or concerns raised by potential customers.
  • Supported system upgrades or migrations while minimizing downtime for end-users through careful planning and execution of tasks.
  • Reduced call resolution times by effectively troubleshooting and resolving technical problems.
  • Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

Post-Graduate Diploma - Software Development And Database Management

Lambton College of Applied Arts And Technology
Sarnia, ON
04.2020

Bachelor of Technology - Computer Science

Amritsar College of Engineering And Technology
Amritsar, Punjab
04.2017

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Business Development
  • Strategic planning skill
  • Teamwork and Collaboration
  • Hiring and Onboarding
  • Decision-Making
  • Payroll Administration and Timekeeping
  • Staff Scheduling

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Interests

  • Painting, sketching and making handmade gifts
  • Event decorator and planner
  • Photo editing, video editing and logo making using Photoshop CC

Timeline

Assistant General Manager

Old Navy
09.2023 - Current

Assistant Manager

La Vie En Rose Boutique
10.2022 - 09.2023

Cash Supervisor

Shoppers Drug Mart
06.2021 - 11.2021

Technical Support Intern

TekSavvy Solutions
01.2020 - 04.2020

Head Cashier

Lowes Home Improvement/Rona+
02.2019 - 04.2022

Post-Graduate Diploma - Software Development And Database Management

Lambton College of Applied Arts And Technology

Bachelor of Technology - Computer Science

Amritsar College of Engineering And Technology

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Mishy Sharma