Mishy Sharma
Sarnia,Ontario
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Old Navy
09.2023 - Current
- Handled cash accurately and prepared deposits
- Store opening and closing duties
- Motivated, trained, and disciplined employees to maximize performance
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth
- Increased customer satisfaction by addressing and resolving concerns in a timely manner
- Coordinating marketing tactics to align buyer habits with stocking, pricing, and presentation strategies in stores to increase sales
- Analyzed customer feedback data to identify areas of improvement and develop solutions
- Managed team schedule with eye for coverage needs and individual strengths
- Source new products, negotiate terms with suppliers, and manage inventory
- Develop and manage budgets for merchandising operations
Assistant Manager
La Vie En Rose Boutique
10.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Created an attractive and inviting store based on our planograms, with the help of my team
- Open and close the store
- Respect and apply the policies and procedures of the various head office departments
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks
Head Cashier
Lowes Home Improvement/Rona+
02.2019 - 04.2022
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service
- Perform store opening and closing store along with shift change actions, including completing accurate shift change logs, to keep operations efficient and updated
- Help management develop employee improvement plans to motivate team members to higher levels of performance, skill, and efficiency
Cash Supervisor
Shoppers Drug Mart
06.2021 - 11.2021
- Train, mentor and develop new cashiers and merchandisers in job functions
- Ensures all loss prevention standards are implemented
- Manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
- Ensures product displays are set up and taken down as directed by the AFSM/FSM
- Opening and closing the store
- Runs the end of day for the POS system
Technical Support Intern
TekSavvy Solutions
01.2020 - 04.2020
- Developed strong problem-solving and critical thinking skills to tackle complex issues under tight deadlines while maintaining a customer-centric approach at all times.
- Contributed to a streamlined support process by developing an internal knowledge base for common issues.
- Provided support to the sales team during product demos or client presentations by addressing technical questions or concerns raised by potential customers.
- Supported system upgrades or migrations while minimizing downtime for end-users through careful planning and execution of tasks.
- Reduced call resolution times by effectively troubleshooting and resolving technical problems.
- Provided remote support for clients using various communication channels such as phone calls, emails, or live chat platforms.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Post-Graduate Diploma - Software Development And Database Management
Lambton College of Applied Arts And Technology
Sarnia, ON04.2020
Bachelor of Technology - Computer Science
Amritsar College of Engineering And Technology
Amritsar, Punjab04.2017
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Business Development
- Strategic planning skill
- Teamwork and Collaboration
- Hiring and Onboarding
- Decision-Making
- Payroll Administration and Timekeeping
- Staff Scheduling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Interests
- Painting, sketching and making handmade gifts
- Event decorator and planner
- Photo editing, video editing and logo making using Photoshop CC
Timeline
Assistant General Manager
Old Navy
09.2023 - Current
Assistant Manager
La Vie En Rose Boutique
10.2022 - 09.2023
Cash Supervisor
Shoppers Drug Mart
06.2021 - 11.2021
Technical Support Intern
TekSavvy Solutions
01.2020 - 04.2020
Head Cashier
Lowes Home Improvement/Rona+
02.2019 - 04.2022
Post-Graduate Diploma - Software Development And Database Management
Lambton College of Applied Arts And Technology
Bachelor of Technology - Computer Science
Amritsar College of Engineering And Technology