Mishmi Nandi
Toronto,ON
Summary
Sales and business communication professional providing expertise in sales and lead conversion, relationship management, training with strong management and reporting skills. Enhancing client experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build relationship.
Overview
5
5
years of professional experience
Work History
Financial Recruiter
ASTON CARTER
03.2023 - 08.2023
- Providing workforce solutions for the top 5 Canadian Banks, actively recruiting contractors for skillsets including but not limited to: Business Analysts, Project Managers, Project Control Officers, Program Managers, UAT Specialists, Data Analysts, Agile Specialists.
- Business clients included: Scotiabank, TD Bank, CIBC - Mellon, BMO, RBC, HOOPP Investment and INTACT Insurance
- Working closely with account management to understand client needs.
- Developed recruiting strategies to identify qualified candidates and build network. Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers in the 5 banks to understand job requirements and expectations.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness. Advertised job opportunities on social media platforms and job boards.
- Working closely with account management to evaluated strengths and weaknesses of candidates through effective screening processes.
- Coordinated schedules to arrange management interviews with applicants. Operated and maintained applicant tracking and candidate management systems.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Performing large number of outbound calls to find the ideal prospect for the role and pitch Aston Carter’s services, understand their core skillsets and place them with the appropriate roles based on client's business requirements.
- Drafting and dubbing resume and documents to comply with the company branding, using internal tools and Microsoft Word
- Packaging important information about candidate's core strengths, client's expectations when it comes to the interview questions, drafting sample questions and answers to assist the candidates to perform better
- Operated and maintained applicant tracking and candidate management systems.
Sales Representative - SME
NORDIA INC
08.2020 - 03.2023
- Client: Bell Canada
- Management: Overlooking an entire Inbound Sales team as their SME for daily monitoring, assistance and coaching.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Regular touchpoints with client, updating monthly progress of Inbound and Outbound teams, sales target and amount achieved, discussing new plans and promotions releasing from Bell marketing team.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Developed and maintained knowledge of current sales and promotions.
- Kept detailed track of sales and customer information in company system. Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Provided training, support and expertise to new hires with their sales pitch and techniques. Helped them understand the various internal software involved in setting up a new account or adding a line to a customer's account.
- Perform outbound calls to follow up with customers, providing them with case oriented solutions based on sales and account management.
- Successfully handled customer ID information and personal databases with confidentiality and security. Kept call blueprint data up to date, received and closed sales leads.
Sales & Client Associate
SMILE DIRECT CLUB
12.2019 - 03.2020
- Giving daily business presentations to clients before conducting their appointment in the store.
- Creating files and databases for client cases - Uploading 3D scans of client's oral anatomy, marking problematic areas, catching a customer's emotional aspect of getting the treatment done. Giving them feature, benefits and long term advantages of the product.
- Performed sales techniques to get clients signed in a contract on-spot for their treatment.
- Performing a 3D scan of client's teeth to create aligners and email the scans to virtual orthodontists in US.
- Maintained reception databases, appointment follow-ups, appointment status updates on excel sheet databases.
- Performed various inventory checks and MAR ( Missing Audit Reports).
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Sales Associate
H&M
10.2019 - 12.2019
- Customer Service, Cash functions, sales arrangements, setting and maintaining the look of the store.
- Continuous reporting and interacting with the department managers to ensure the store was constantly organized as per needs.
Co-Op: Marketing and Sales Intern
YMCA CANADA
08.2018 - 10.2018
- Incharge of monitoring social media performance and audience engagement.
- Created social media plans and creative resources for Canadian YMCA Member Associations.
- Understanding how YMCA builds their events and what planning, budget forecasting and strategies involve in it.
Education
Post Graduation Degree - Marketing Corporate Account Management
CENTENNIAL COLLEGE
2019
Post Graduation Degree - Public Relations and Corporate Communications
CENTENNIAL COLLEGE
2018
Bachelor of Arts - Mass Communications
Osmania University
2017
Skills
Sales Management
Customer Relationship Management
Training and Onboarding
Account Management
Product Training
Inter-functional Collaboration
Cold Calling
Team Collaboration
Regulations Compliance
Microsoft Office: Word, Excel, Powerpoint
Timeline
Financial Recruiter
ASTON CARTER
03.2023 - 08.2023
Sales Representative - SME
NORDIA INC
08.2020 - 03.2023
Sales & Client Associate
SMILE DIRECT CLUB
12.2019 - 03.2020
Sales Associate
H&M
10.2019 - 12.2019
Co-Op: Marketing and Sales Intern
YMCA CANADA
08.2018 - 10.2018
Post Graduation Degree - Marketing Corporate Account Management
CENTENNIAL COLLEGE
Post Graduation Degree - Public Relations and Corporate Communications
CENTENNIAL COLLEGE
Bachelor of Arts - Mass Communications
Osmania University
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