Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MISHEL OKRAH NKETIA

Brampton,ON

Summary

Dynamic and results-oriented professional with extensive experience in customer service and merchandise stocking, notably at Metro Grocery Store. Excelled in enhancing customer satisfaction and streamlining inventory management. Demonstrates strong teamwork and communication skills, contributing to improved efficiency and reduced spoilage rates. Proven ability to lift heavy items and maintain store cleanliness, driving positive shopping experiences.

Energetic and friendly with strong ability to provide excellent customer service and maintain welcoming store environment. Possesses basic knowledge of inventory management and cash handling, ensuring accurate and efficient transactions. Committed to supporting positive shopping experience and maintaining well-organized shelves.

Overview

4
4
years of professional experience

Work History

Grocery Clerk

Metro Grocery Store
07.2024 - 01.2025
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Communicated with customers and staff politely and professionally to uphold store standards.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
  • Retrieved items for customers and verified prices.
  • Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.

Warehouse Worker

Durapaint Industries
09.2023 - 05.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Strapped items down over protective padding to secure throughout transportation.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Helped train new employees in safe practices and warehouse procedures.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Assembled pallets and crates for secure transportation of materials.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
  • Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
  • Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Consistently lifted materials weighing as much as [Number] pounds.

Sales Associate

Melcom Shopping Mall - Achimota
03.2021 - 03.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Built relationships with customers to encourage repeat business.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

St Hubert Seminary
Kumasi Ghana
11-2020

Skills

  • Customer service
  • Attention to detail
  • Teamwork and collaboration
  • Excellent communication
  • Punctual and reliable
  • Assisting customers
  • Customer service-focused
  • Cleaning and sanitation
  • Heavy lifting
  • Merchandise stocking
  • Restocking produce
  • Store maintenance

Languages

English
Professional Working

Timeline

Grocery Clerk

Metro Grocery Store
07.2024 - 01.2025

Warehouse Worker

Durapaint Industries
09.2023 - 05.2024

Sales Associate

Melcom Shopping Mall - Achimota
03.2021 - 03.2022

High School Diploma -

St Hubert Seminary

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MISHEL OKRAH NKETIA