Mishell Astasia Griffin
Placerville
Summary
Compassionate, adaptable professional with extensive experience in guest services, caregiving, and advocacy. Over 5 years as a Casino Host and several years as an IHSS Care Provider for individual with complex special needs. Proven ability to build rapport, resolve conflict, and handle sensitive situations with empathy, dedication, and professionalism.
Overview
12
12
Years of professional experience
Work History
Care Provider (Special Needs/Personal Care)
In-Home Supportive Services (IHSS), State of California
05.2018 - 04.2025
- - Provide full-time, in-home support for an adult with developmental disabilities and complex medical needs.
- - Coordinate medical, educational (IEP), and therapy appointments, ensuring comprehensive care and advocacy.
- - Assist with activities of daily living: meal prep, medication, hygiene, mobility, and community outings.
- - Develop and implement individualized care plans to promote independence and well-being.
- - Maintain detailed care records and documentation for compliance and family communication.
- - Advocate for client’s rights and services, navigating legal, medical, and social systems.
- - Manage budgeting and resources to optimize care.
- Key Achievements:
- - Recognized for unwavering commitment and compassion in long-term care.
- - Successfully advocated for increased services and improved quality of life.
Casino Host
Red Hawk Casino
05.2013 - 05.2018
- - Built and maintained strong guest relationships, specializing in VIP player development and retention.
- - Coordinated special events, promotions, and loyalty programs to increase engagement.
- - Utilized player tracking systems for data-driven guest outreach and service.
- - Collaborated with all departments to deliver a seamless, high-quality guest experience.
- - Provided guidance and support to new team members.
- Key Achievements:
- - Consistently ranked among top hosts for guest satisfaction.
- - Awarded multiple “Employee of the Month” honors for service excellence.
- - Increased VIP retention and grew high-value portfolios.
Education
High School Diploma - undefined
Early Childhood Education
01.2015
- - Major: Early Childhood Education
- - Relevant Courses:
- - Psychology
- - Child Development
- - Nutrition
- - Health Aid Training
- (Stopped attending to provide full-time care for son with special needs)
Skills
- - Special Needs & Personal Care Support
- - Advocacy & Case Management
- - Crisis & Conflict Resolution
- - Event Planning & Coordination
- - Customer Service & Hospitality
- - Interpersonal Communication
Timeline
Care Provider (Special Needs/Personal Care) - In-Home Supportive Services (IHSS), State of California
05.2018 - 04.2025
Casino Host - Red Hawk Casino
05.2013 - 05.2018
Independence High School - High School Diploma,
Folsom Lake College - , Early Childhood Education