Hi, I’m
Mishel Mejia
Call Center Representative
Toronto,ON
Summary
Customer-focused and bilingual (English/Spanish) professional with over 3 years of experience in customer service, call center and technical support roles, both in-person and remote. Proven ability to handle high call volumes, resolve inquiries efficiently, and deliver excellent service in fast-paced environments. Skilled in upselling, data entry, computer skills, issue resolution, and building rapport with diverse customers. Currently working part-time in retail and completing a diploma in Computer Programming. Recognized for professionalism, communication, multitasking, and client satisfaction.
Overview
5
years of professional experience
4050
years of post-secondary education
3
Certifications
2
Languages
Work History
John & Danielle’s NOFRILLSNorth York, ON
Customer Support Clerk (Part-Time)
08.2024 - Current
Job overview
- Delivered customer service with empathy and accuracy in a fast-paced retail environment.
- Resolved product-related inquiries and handled transactions with 99.9% accuracy.
- Dealt with complaints professionally, escalating critical issues to management as needed.
- Supported customers with product selections and promoted store loyalty programs.
AirmaxTelecom S.AIbarra, Imbabura
Call Center Customer Support Technician
10.2020 - 05.2024
Job overview
- Provided remote support to over 100 clients, resolving 90% of inquiries in less than 10 minutes.
- Handled client communication via phone, ensuring issue clarity and satisfaction.
- Guided users through service upgrades and offered appropriate solutions based on customer needs.
- Entered and updated customer records in the internal system, ensuring data accuracy and confidentiality.
- Contributed to a 10% sales increase through technical consultations and upselling of services.
Education
Georgian@ILAC CollegeToronto, ON
Diploma from Computer Programming
12.2025
University Overview
- In Progress
- Courses: Customer Service Applications, Web Development, Database Management, Cloud Platforms
Universidad Técnica Del NorteEcuador
Bachelor’s from Electronics and Network Communications Engineering
04.2023
Skills
Certification
Google Cybersecurity Professional Certificate, 08/01/25
Timeline
Customer Support Clerk (Part-Time)
John & Danielle’s NOFRILLS
08.2024 - Current
Call Center Customer Support Technician
AirmaxTelecom S.A
10.2020 - 05.2024
Georgian@ILAC College
Diploma from Computer Programming
12.2025
Universidad Técnica Del Norte
Bachelor’s from Electronics and Network Communications Engineering
01.2023
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