MISHEL MANSOOR
Mississauga,ON
Summary
Personable and dedicated Customer Service Representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Accountant Clerk
Expertz Fleet Service Center Ltd
Winnipeg, MB
07.2021 - 07.2024
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Coded invoices and other records to maintain organized and accurate records.
- Balanced reports and batch summaries to submit for approval.
- Maintained process documentation for financial department operations.
- Evaluated expense reports for accuracy and adherence to company policies.
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Prepared monthly and year-end closing statements, financial documents and invoices.
Sales Representative
Premier Health Enterprises
Winnipeg, MB
05.2020 - 07.2021
- Conducted field inspections of sites, procedures and protective gear to assess compliance with safety standards
- Managed safety meetings and training workshops to inform workers of new policies and educate on safety practices
- Instructed staffers during fire drills to provide awareness of proper evacuation routes and reporting techniques
- Trained customer service, marketing and sales teams for events.
Operations Manager
Platinum Insurance Broker LLC
06.2013 - 09.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Established organizational vision and developed strategies to achieve sales and customer service goals
- Analyzed customer needs and provided best options, upselling products and services
- Developed insurance cross-selling opportunities in partnership with International Insurance Companies
- Provided quick turnaround time when customers called with questions, usually within 24 hours.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Performed cost analysis for various projects to determine budget requirements.
- Developed and implemented operational procedures to ensure quality standards are met.
Education
Diploma - Payroll & Accounting Administration
Robertson College,
Winnipeg, MB01.2020
GED -
American College of Dubai
06.2008
Skills
- Collections and invoice processing
- Month-end documentation
- Payment processing
- Accounts receivable
- Cash Flow analysis
- Complaint resolution
- Call Management
- Administrative Support
- Process Improvement
- Customer Service
- Organizational Management
Languages
English
Professional
Urdu
Native/ Bilingual
Punjabi
Limited
Timeline
Accountant Clerk
Expertz Fleet Service Center Ltd
07.2021 - 07.2024
Sales Representative
Premier Health Enterprises
05.2020 - 07.2021
Operations Manager
Platinum Insurance Broker LLC
06.2013 - 09.2019
Diploma - Payroll & Accounting Administration
Robertson College,
GED -
American College of Dubai
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