Mishayla Rocque
Edmonton
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills
Overview
11
11
years of professional experience
Work History
Server Support Engineer
Town Bar And Grill
03.2022 - 05.2024
- Provided remote support services for clients experiencing server issues, reducing on-site visits and costs associated with travel expenses.
- Advised clients on capacity planning strategies for their server environments, ensuring optimal resource allocation based on business needs.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and best practices related to server support engineering.
- Spearheaded a project that streamlined the deployment of new servers, reducing labor hours required during implementation phases.
Server
Dicey Rileys
04.2021 - 08.2021
- Delivered customer checks and securely processed credit card or cash payments
- Jotted down customer orders and promptly delivered food and drinks
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons
- Created and maintained optimal communication chain, reducing guest dissatisfaction
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
Server
Big Horn Pub
03.2020 - 01.2021
- Memorized menu to help diners make informed meal choices
- Exercised focus and concentration to keep track of tables and remember orders
- Delivered customer checks and securely processed credit card or cash payments
Server Shift Leader
Red Robins
02.2016 - 04.2018
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning
- Memorized frequent customer preferences to build relationships and loyalty
- Wrote patrons' food orders on order slips or entered orders into computers for transmittal to kitchen staff
Server And Bartender
Whiskey Rock
08.2013 - 04.2015
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Informed kitchen of special dietary needs or requests, delivering personalized meal options
- Greeted and accommodated guests, building positive experience from first interaction
Education
High School Diploma -
m.e lazerte
edmonton, AB05.2012
Skills
- Transactions and Cash Handling
- Dining Room Cleaning and Upkeep
- Able to Lift 30 Pounds
- Conflict and Complaint Resolution
- Cocktail Knowledge
- Guest Inquiries
- Check Payment Processing
- Server Consolidation
- Table Preparation
Languages
Timeline
Server Support Engineer
Town Bar And Grill
03.2022 - 05.2024
Server
Dicey Rileys
04.2021 - 08.2021
Server
Big Horn Pub
03.2020 - 01.2021
Server Shift Leader
Red Robins
02.2016 - 04.2018
Server And Bartender
Whiskey Rock
08.2013 - 04.2015
High School Diploma -
m.e lazerte
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