Mishal Shahroz
Winnipeg,MB
Summary
Adept at fostering customer relations and spearheading efficient service strategies, I excelled as a Senior Customer Service Executive at International Credit Information Ltd. My approach combined data entry expertise with unparalleled teamwork, leading to significant service process enhancements. Known for maintaining professionalism under pressure, I consistently improved customer satisfaction and team collaboration.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Executive
International Credit Information Ltd
Karachi, Pakistan
12.2014 - 12.2023
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Streamlined the service process for increased efficiency by implementing new strategies and tools aimed at reducing response times.
- Served as a liaison between the Customer Service team and other departments, fostering collaboration and open communication to best serve our customers.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
- Responded to customer inquiries and queries to provide thorough and speedy resolutions.
Education
Bachelor of Arts - Economics, Management
University of Karachi
Karachi, Pakistan06.2021
Skills
- Customer Service
- Team Training
- Sales Strategies
- Teamwork and Collaboration
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Problem Resolution
- Customer Relations
- Data Entry
Languages
English
Full Professional
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Senior Customer Service Executive
International Credit Information Ltd
12.2014 - 12.2023
Bachelor of Arts - Economics, Management
University of Karachi