Misha Sharma
Halifax,NS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive attitude and proven skills in establishing relationship with customer. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Dietary/Culinary Service Aide
Shannex
11.2023 - Current
- Collaborated with team members to ensure seamless service during peak dining hours.
- Trained new hires in proper food handling and safety procedures, enhancing overall team performance.
- Assisted chefs with meal preparation for various events, ensuring optimal taste and presentation.
- Provided exceptional customer service, addressing dietary restrictions and special requests promptly.
Crew Trainer
McDonald's
06.2022 - 11.2023
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of financial payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Food Service Supervisor
GEM Health Care
04.2023 - 10.2023
- Data entering residents menu.
- Interacting with residents for understanding their needs regarding meal preferences and recommending choices.
- Promoting team effectiveness with positive attitude.
- Assigning duties to dietary server and ordered new supplies and food to maintain service levels.
- Reduced food waste by implementing proper inventory tracking and storage practices.
Shift Manager/Key Holder
Freshii
10.2020 - 06.2022
- Oversaw cash handling procedures, maintaining accurate records of transactions with bank deposits and preventing discrepancies.
- Delegated tasks effectively among team members for smooth running of restaurant.
- Connected personally with customer for inquiries or concerns promptly and professionally, enhancing brand reputation for excellent customer service.
Education
Insurance Management - Insurance Management
Centennial College
Scarborough, ON05.2020
Strategic Management - Accounting
Centennial College
Scarborough, ON07.2019
Bachelor of Commerce - Accounting
GND University
05.2018
Skills
- Time management to work in fast paced environment
- Team collaboration
- Dynamic verbal and written communication
- Food Handler Certification
- Hands on knowledge of Microsoft
- Inventory oversight
- Outstanding customer service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Dietary/Culinary Service Aide
Shannex
11.2023 - Current
Food Service Supervisor
GEM Health Care
04.2023 - 10.2023
Crew Trainer
McDonald's
06.2022 - 11.2023
Shift Manager/Key Holder
Freshii
10.2020 - 06.2022
Insurance Management - Insurance Management
Centennial College
Strategic Management - Accounting
Centennial College
Bachelor of Commerce - Accounting
GND University