Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Misha Sharma

Halifax,NS

Summary


Knowledgeable and dedicated customer service professional with extensive experience in the industry. Solid team player with outgoing, positive attitude and proven skills in establishing relationship with customer. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Dietary/Culinary Service Aide

Shannex
11.2023 - Current
  • Collaborated with team members to ensure seamless service during peak dining hours.
  • Trained new hires in proper food handling and safety procedures, enhancing overall team performance.
  • Assisted chefs with meal preparation for various events, ensuring optimal taste and presentation.
  • Provided exceptional customer service, addressing dietary restrictions and special requests promptly.

Crew Trainer

McDonald's
06.2022 - 11.2023
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of financial payment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Food Service Supervisor

GEM Health Care
04.2023 - 10.2023
  • Data entering residents menu.
  • Interacting with residents for understanding their needs regarding meal preferences and recommending choices.
  • Promoting team effectiveness with positive attitude.
  • Assigning duties to dietary server and ordered new supplies and food to maintain service levels.
  • Reduced food waste by implementing proper inventory tracking and storage practices.

Shift Manager/Key Holder

Freshii
10.2020 - 06.2022
  • Oversaw cash handling procedures, maintaining accurate records of transactions with bank deposits and preventing discrepancies.
  • Delegated tasks effectively among team members for smooth running of restaurant.
  • Connected personally with customer for inquiries or concerns promptly and professionally, enhancing brand reputation for excellent customer service.


Education

Insurance Management - Insurance Management

Centennial College
Scarborough, ON
05.2020

Strategic Management - Accounting

Centennial College
Scarborough, ON
07.2019

Bachelor of Commerce - Accounting

GND University
05.2018

Skills

  • Time management to work in fast paced environment
  • Team collaboration
  • Dynamic verbal and written communication
  • Food Handler Certification
  • Hands on knowledge of Microsoft
  • Inventory oversight
  • Outstanding customer service

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Dietary/Culinary Service Aide

Shannex
11.2023 - Current

Food Service Supervisor

GEM Health Care
04.2023 - 10.2023

Crew Trainer

McDonald's
06.2022 - 11.2023

Shift Manager/Key Holder

Freshii
10.2020 - 06.2022

Insurance Management - Insurance Management

Centennial College

Strategic Management - Accounting

Centennial College

Bachelor of Commerce - Accounting

GND University
Misha Sharma