Misha Lamberson
Santa Cruz
Summary
Outgoing and attentive sommelier with ten plus years in the hospitality industry, provides a passion for customer service and culinary delights. Emphasis in excellent communication, knowledge of POS systems, and working alongside others who share my commitment to quality.
Overview
14
14
years of professional experience
Work History
Certified Sommelier
Self-employeed
06.2012 - Current
- Coordinated private vineyard and winery tours for clients in the Santa Cruz Mountains and greater Northern California region
- Assist clients in building their own wine collections
- Collaborated with various local farms to create exceptional dinners for community events
- Assisted various restaurants proprietors on how to begin or expand upon wine selections for their businesses.
Assistant Manager and Bartender
Whiskey River Tavern
07.2023 - 01.2026
- Supervised daily operations to ensure efficient service and customer satisfaction
- Trained and mentored staff in operational procedures and customer engagement techniques
- Developed innovative drink menus that enhanced customer satisfaction and increased sales
- Maintained detailed knowledge of current industry trends in mixology techniques, spirits selections, and customer preferences
- Served high customer volumes during special events, nights, and weekends
- Addressed customer concerns promptly and professionally, creating an environment of trust and loyalty
Lead Server and Bar Manager
The Finn At Touchmark At The Ranch
03.2021 - 07.2023
- Oversaw daily operations of FOH team, delegated tasks, and trained new staff
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust
- Wrote and submitted end-of-shift reports to provide upper management with accurate information about performance of restaurant and staff
- Carried out complete opening, closing and shift change duties to maintain quality service standards throughout the day
- Implemented inventory management systems to optimize stock levels and reduce waste
- Developed professional relationships with state and local alcohol vendors; ensuring consistent weekly purchases and managing special events
- Created seasonal cocktail, wine and beer menus
Lead Bartender
Fraternal Order Of Eagles Aerie #3600
05.2018 - 07.2023
- Balance cash register for bar daily
- Check membership cards to make sure dues were up to date and are in good standing with the establishment
- Create and serve signature cocktails, wines and beers to members
- Promoted responsible behavior by tracking members' alcohol consumption levels. Implemented policies for immediate removal of rude or disruptive patrons
- Submit weekly alcohol orders
- Uphold bar cleanliness and sanitation consistently during shift
Bartender and Server
Prescott Station
04.2016 - 01.2021
- Assist the welcoming staff by answering phones for reservations, taking to-go orders, and by greeting, seating, and thanking patrons
- Guided patrons through the extensive menu with detailed descriptions of each dish, including ingredients and cooking methods
- Offered professional wine service table side; from recommendations to presentation and decanting when requested or needed
- Prepared mise en place for each patron prior to dining with every course
- Presented dishes to patrons, giving intricate descriptions of each dish that was ordered
- Followed up with customary "check-ins" to make sure each patron was satisfied with their meal, and to correct any problem that may have risen in a timely manner
- Prepared both signature and classic drink recipes for patrons
- Checked patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Balanced cash register for restaurant and bar
- Received various forms of payments from patrons, presented them with both itemized and duplicate receipts
Education
High School Diploma -
Harbor High School
Santa Cruz, CaliforniaCertified Sommelier - Court Of Master Sommeliers
The International Culinary Center
San Jose, CA06.2011
Skills
- Multitasking
- Teamwork
- Customer Service
- Adaptability
- Responsibility
- Communication
Timeline
Assistant Manager and Bartender
Whiskey River Tavern
07.2023 - 01.2026
Lead Server and Bar Manager
The Finn At Touchmark At The Ranch
03.2021 - 07.2023
Lead Bartender
Fraternal Order Of Eagles Aerie #3600
05.2018 - 07.2023
Bartender and Server
Prescott Station
04.2016 - 01.2021
Certified Sommelier
Self-employeed
06.2012 - Current
High School Diploma -
Harbor High School
Certified Sommelier - Court Of Master Sommeliers
The International Culinary Center