Misbah Hira Imran
Greater Montreal Metropolitan Area,QC
Summary
Inspired by purpose-driven business, and innovation, I'm seeking an exciting opportunity, and to join a great team of people who truly care about making a difference; who share a common commitment to quality, and best-in-class service. Excellent work ethic, entrepreneurial spirited, and goal orientated management professional with a proven track record in sales and marketing, solid customer service experience in Furniture and Hospitality industry management, event planning, public relations, and curating online social media content. Strategic thinker, exceptional doer, natural networker and communicator, effective negotiator, solid knowledge of B2C retail business strategies, an effective leader, able to manage small teams. Computer skills include, Microsoft Outlook, MS Word, PowerPoint Excel, and strong internet research skills. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
10
10
years of professional experience
Work History
Resolution Generalist
IKEA
03.2020 - Current
- Responding to customer queries in a timely and accurate way, via phone, email or chat
- Identifying customer needs and helping customers use specific features
- Analyzing and reporting product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
Marketing Coordinator
Business Solution
02.2020 - 03.2022
- Implemented metrics-driven reporting to analyze campaign performance and inform future decisionmaking.
- Increased customer engagement through the creation of compelling social media content and strategies.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Executed successful product launch campaigns, driving significant growth in market share within target segments.
Customer Services Guest Specialist & Communication
Booking.com
02.2019 - 03.2020
- Dealing with Customer from all over the world, maintained 95% customer satisfaction rating over 7 years covering categories such as friendliness, efficiency, helpfulness and Knowledgeability
- Trained new people to deal with customers in a better way
- Dealing with Escalated cases day to day bases.
Sales Executive
Better Business Solution
11.2018 - 03.2019
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concern
- Prepare and deliver appropriate presentations on products and services
- Create frequent reviews and reports with sales and financial data.
Senior Sales Representative
Voxdata Solution
09.2018 - 11.2018
Assistant Banquet Sales Manager
Mövenpick Hotels & Resorts
07.2017 - 01.2018
- Prospected and Sustained banquet clients, negotiated rates and space, contracted events and ensured quality service for all banquet events including weddings, corporate meetings, family parties and fashion shows
- Responsible for the planning, coordinating, scheduling and selling of private parties and special events for high revenue restaurant
- Responsible for Corporate and Travel Agent Room Sales for the hotel
- Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals
- Update action plans and financial objectives quarterly
- Identify new markets and business opportunities and increase sales
- Represent Hotels in various events and exhibition.
Assistant Sales manager
Karachi Marriott Hotel
10.2016 - 06.2017
- Managed day to day operations of the banquet facility, including booking and confirming a broad range of events up to 1000 people in multiple rooms for both corporate and social events
- Negotiated pricing including sales minimums and menu pricing, conduct site visits, prepare and send out proposals and contracts and assist with menu selection with great attention to detail
- Up sold menu items to maximize revenues while providing increased value and an exceptional experience to our guests
- Continually met and exceed revenue goals
- Responsible for initiating and booking social, benefit and corporate events; concentrated on weddings
- Solicited potential sales through telephone, scheduled appointments and walk-in inquiries
- Built and maintained client bookings for eight banquet rooms ensuring attention to quality customer service and communication throughout the event process
- Lead and trained a diverse team to achieve record restaurant sales
- Working on 'OPERA' to book and confirm the reservation systematically
- Use RedCoat Services in every Dinner & meeting.
Assistant Banquet Manager
RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
11.2015 - 09.2016
- Involved in building relationship and greeting the guest and generate revenue for the hotel by selling their rooms and banquets
- Determines annual unit and gross-profit plans by implementing marketing strategies; analyzing trends and results
- Established sales objectives by forecasting, projecting expected sales volume and profit for existing and new products
- Implements national sales programs by developing field sales action plans
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand
- Maintains professional and technical knowledge by attending educational workshops.
Sales Executive
Avari Towers Karachi
02.2014 - 08.2015
- Involved in sales of rooms, food & beverages, banquets & halls
- Carried out research and analysis on International Customers to identify effect on Consumer Pattern and Sales
- Demonstrating and presenting product
- Maintaining Sales Records
- Attending trade exhibition conferences and organized meeting & events
- Negotiating contracts & Maintaining all Social Media P.R activities.
Education
Mba, Business, Management -
Bahria University
01.2015
Bachelor of Business Administration (B.B.A.), Marketing -
Bahria University
01.2014
Skills
- Sales Processes
- Consumer Behavior
- Food
- Hotel Management
- Hotels
- New Business Development
- Resorts
- Management
- Marketing Strategy
- Customer Service
- Project Management
- Business Analysis
- Email Marketing
- Campaign Development
- Social Media Management
- Event execution
- Media Relations
- Advertising and marketing
Timeline
Resolution Generalist
IKEA
03.2020 - Current
Marketing Coordinator
Business Solution
02.2020 - 03.2022
Customer Services Guest Specialist & Communication
Booking.com
02.2019 - 03.2020
Sales Executive
Better Business Solution
11.2018 - 03.2019
Senior Sales Representative
Voxdata Solution
09.2018 - 11.2018
Assistant Banquet Sales Manager
Mövenpick Hotels & Resorts
07.2017 - 01.2018
Assistant Sales manager
Karachi Marriott Hotel
10.2016 - 06.2017
Assistant Banquet Manager
RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
11.2015 - 09.2016
Sales Executive
Avari Towers Karachi
02.2014 - 08.2015
Mba, Business, Management -
Bahria University
Bachelor of Business Administration (B.B.A.), Marketing -
Bahria University
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