MISBAH HIRA IMRAN
Toronto,ON
Summary
Results-oriented management professional with expertise in sales, marketing, and customer service within the furniture and hospitality sectors. Proven ability to lead teams, develop strategies, and enhance business performance through effective communication and negotiation. Skilled in event planning, public relations, and social media content curation. Strong proficiency in Microsoft Office and internet research, with a comprehensive understanding of B2C retail operations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Senior Sales Specialist
IKEA
01.2023 - 01.2023
- Collaborate with teams to improve service quality and customer satisfaction.
- Build strong customer relationships and deliver exceptional customer experience.
- Achieve sales targets through upselling, cross-selling and strong product knowledge.
- Drive sales by identifying customer needs and recommending suitable products and solutions.
Resolution Generalist
IKEA
03.2020 - 12.2022
- Responding to customer queries in a timely and accurate way, via phone, email or chat.
- Identifying customer needs and helping customers use specific features.
- Analyzing and reporting product malfunctions.
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved.
Junior customer success manager
Business Solution
02.2020 - 03.2022
- Implemented metrics-driven reporting to analyze campaign performance and inform future decision making. Increased customer engagement through creation of compelling social media content and strategies.
- Optimized marketing budget allocation by tracking ROI and adjusting strategies accordingly.
- Executed successful product launch campaigns, driving significant growth in market share within target segments.
Customer Services Guest Specialist & Communication
Booking.com
02.2019 - 03.2020
- Dealing with Customer from all over the world, maintained 95% customer satisfaction rating over 7 years covering categories such as friendliness, efficiency, helpfulness and Knowledgeability.
- Trained new people to deal with customers in a better way. Dealing with Escalated cases day to day bases.
Sales Executive
Better Business Solution
11.2018 - 03.2019
- Conducted market research to identify selling opportunities and assess customer needs, informing sales strategies.
- Set up meetings with potential clients and listen to their wishes and concerns. Prepare and deliver appropriate presentations on products and services.
- Set up meetings with potential clients and listen to their wishes and concerns. Prepare and deliver appropriate presentations on products and services.
- Compiled and analyzed sales and financial data in regular reports to track performance and support decision-making.
Senior Sales Representative
Voxdata Solution
09.2018 - 11.2018
Assistant Banquet Sales Manager
Mövenpick Hotels & Resorts
07.2017 - 01.2018
- Prospected and Sustained banquet clients, negotiated rates and space, contracted events and ensured quality service for all banquet events including weddings, corporate meetings, family parties and fashion shows.
- Planned, coordinated, scheduled, and sold private parties and special events for a high-revenue restaurant.
- Managed Corporate and Travel Agent Room Sales for the hotel.
- Clear understanding of the hotels business strategies then set goals and determine action plans to meet those goals.
- Updated action plans and financial objectives quarterly, identified new markets and business opportunities to drive sales growth.
- Represent Hotels in various events and exhibitionss.
Assistant Sales manager
Karachi Marriott Hotel
10.2016 - 06.2017
- Managed daily operations of banquet facility, booking and confirming events for up to 1000 people across multiple rooms, enhancing overall guest experience.
- Continually met and exceed revenue goals. Responsible for initiating and booking social, benefit and corporate events; concentrated on weddings.
- Up sold menu items to maximize revenues while providing increased value and an exceptional experience to our guests.
- Continually met and exceeded revenue goals. Responsible for initiating and booking social, benefit and corporate events; concentrated on weddings.
- Contacted potential clients via phone to generate sales leads.
- Developed and maintained client bookings for eight banquet rooms, ensuring high-quality customer service and effective communication throughout event process.
- Led and trained a diverse team to achieve record restaurant sales.
- Worked on 'OPERA' to book and confirm the reservation systematically.
- Use RedCoat Services in every Dinner & meeting.
Assistant Banquet Manager
RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
11.2015 - 09.2016
- Involved in building relationships and greeting the guests and generating revenue for the hotel by selling their rooms and banquets.
- Determined annual unit and gross-profit plans through implementation of marketing strategies and analysis of trends and results.
- Established sales objectives by forecasting, projecting expected sales volume and profit for existing and new products.
- Implemented national sales programs by developing actionable field sales plans.
- Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
- Establishes and adjusts selling prices by monitoring costs, competition, and supply and demand.
- Updated professional and technical knowledge through attendance at educational workshops.
Sales Executive
SUFI OIL
01.2014 - 12.2015
- Monitored market trends and prepared sales reports to improve performance.
- Conducted market visits to identify new opportunities and strengthen customer relationships.
- Achieved sales targets through business development and market expansion activities.
- Managed sales operations and developed relationships with distributors and retail clients.
Sales Executive
Avari Towers Karachi
02.2014 - 08.2015
- Participated in sales of rooms, food and beverages, banquets and halls.
- Conducted research and analysis on international customers to identify trends in consumer patterns and inform sales strategies.
- Recorded sales transactions daily to ensure accurate financial tracking.
- Managed sales records to ensure accurate tracking and reporting of sales activities.
- Attending trade exhibition conferences and organized meeting & events.
Education
Project Management - Pmp
Coursera
06.2024 - 06.2026
MBA -
Bahria University
PakistanBachelor of Business Administration (B.B.A.) -
Bahria University
PakistanSkills
- Sales Strategy
- New Business Development
- Sales Processes
- Lead Generation
- Sales Campaigns
- Sales Presentations
- Client Relationship
- Account Management
- Customer Service
- Marketing Strategy
- Networking Strategies
- Business Analysis
- Project Management
- Consumer Behavior
- Social Media Management
Accomplishments
Done best in research paper 'What is Brand love and brand engagement?' and 'What unique opportunities do social media provide for leveraging brand engagement?'
Social Links - Bold Profile
Bold Profile
Timeline
Project Management - Pmp
Coursera
06.2024 - 06.2026
Senior Sales Specialist
IKEA
01.2023 - 01.2023
Resolution Generalist
IKEA
03.2020 - 12.2022
Junior customer success manager
Business Solution
02.2020 - 03.2022
Customer Services Guest Specialist & Communication
Booking.com
02.2019 - 03.2020
Sales Executive
Better Business Solution
11.2018 - 03.2019
Senior Sales Representative
Voxdata Solution
09.2018 - 11.2018
Assistant Banquet Sales Manager
Mövenpick Hotels & Resorts
07.2017 - 01.2018
Assistant Sales manager
Karachi Marriott Hotel
10.2016 - 06.2017
Assistant Banquet Manager
RAMADA PLAZA BY WYNDHAM KARACHI AIRPORT
11.2015 - 09.2016
Sales Executive
Avari Towers Karachi
02.2014 - 08.2015
Sales Executive
SUFI OIL
01.2014 - 12.2015
MBA -
Bahria University
Bachelor of Business Administration (B.B.A.) -
Bahria University