Misbah Emad
Pickering,ON
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
12
12
years of professional experience
Work History
Customer Service Sales Representative
SP Data Digital
08.2022 - Current
- Made Outbound and Inbound calls to existing customers who have expired or expiring home services to offer upgrade or renew their Hardware,
- Set and achieved company defined sales goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 85% of issues.
Front End Cashier
Walmart
03.2021 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Sold Walmart MasterCard.
- Processed credit card and gift certificate payments with electronic computer system.
- Processed refunds and exchanges in accordance with company policy.
- Greeted customers and responded to requests for information
Bookkeeper
Oxford Grammar School
12.2012 - 02.2014
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Maintained and processed invoices, deposits, and money logs
Customer Support Executive Intern
Videos Lab
08.2011 - 07.2012
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained records of transactions and interactions.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Education
BBA - Accounting
University of Karachi
Karachi, Pakistan04.2011
Skills
- Store Displays
- Promote Products
- Inbound Customer Calls
- Recording Logs
- Installation Requirements
- Serve Customers
- Problem Investigations
- Complaint resolution
- Product and service sales
Languages
English
Urdu
Hindi
Timeline
Customer Service Sales Representative
SP Data Digital
08.2022 - Current
Front End Cashier
Walmart
03.2021 - 08.2022
Bookkeeper
Oxford Grammar School
12.2012 - 02.2014
Customer Support Executive Intern
Videos Lab
08.2011 - 07.2012
BBA - Accounting
University of Karachi
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