Misayo Suzuki
Vancouver,BC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
Work History
All Rounder
Max Brenner Pty Ltd
Sydney, Australia
07.2016 - 07.2017
- As a cashier, maintained exceptional customer service standards during busy periods, resulting in zero order mistakes and high customers satisfaction.
- Executed dishwashing and cleaning duties on the floor simultaneously, ensuring the timely completion of tasks.
- Multitasked efficiently during peak hours by preparing coffee, stocking shelves, and addressing customer inquiries.
- As a barista, I mastered basic drink recipes within a week and a half, ensuring consistent quality and customer satisfaction. Also proactively sought feedback and made necessary adjustments to improve drink preparation accuracy.
Server
SUSHI-YA (Artarmon)
Sydney, Australia
02.2016 - 07.2016
- Monitored all areas of the floor to ensure prompt service and addressed customer concerns for orders delayed over 30 minutes.
- Proactively approached and assisted customers, including those with children, to enhance their dining experience and achieve high customer satisfaction.
- Ensured accuracy in order taking during peak hours, achieving zero mistakes.
Assistant Manager
Johnson & Johnson K.K.
Tokyo, Japan
10.2021 - 12.2024
- Created comprehensive documents and reports to streamline sales activities for the sales team.
- Developed and distributed a user-friendly work manual, resulting in a 15% decrease in work hours by enhancing staff efficiency.
Sales Support Specialist
Anker Japan Co., Ltd.
Tokyo, Japan
10.2017 - 10.2021
- Respond to a high volume of incoming quotation requests and inquiries timely from 10 to 20 new and existing customers on a daily basis.
- Awarded the Excellence Award for contributions to the increase in sales revenue due to proactive support for customers and arrangements for a 44 million yen spot order.
Assistant for Sales and General Manager of HK
Sankyosha Co., Ltd., Tokyo, Japan
Tokyo, Japan
10.2012 - 08.2015
- Facilitated communications between salespersons in the Singapore and Japan offices, resulting in a smoother and faster workflow between these two offices.
- Managed 50 to 60 customers in Japan, Hong Kong, and Singapore; handled estimates, quotations, requests, and issued shipping documents for export and import customs clearance purposes.
Education
Diploma - International Business
Sydney Institute
Sydney12-2016
Bachelor of Arts - International Studies
Meiji Gakuin University
Tokyo09-2007
Post-Degree Diploma - Web And Mobile App Design And Development
Langara College
Vancouver, NoneSkills
- Food safety
- Strong multitasking
- Order accuracy
- Menu memorization
- Cleanliness and hygiene
- People person
Affiliations
- Pilates
Languages
English
Professional
Japanese
Native/ Bilingual
Accomplishments
- Awarded the Excellence Award for contributions to the increase in sales revenue
Timeline
Assistant Manager
Johnson & Johnson K.K.
10.2021 - 12.2024
Sales Support Specialist
Anker Japan Co., Ltd.
10.2017 - 10.2021
All Rounder
Max Brenner Pty Ltd
07.2016 - 07.2017
Server
SUSHI-YA (Artarmon)
02.2016 - 07.2016
Assistant for Sales and General Manager of HK
Sankyosha Co., Ltd., Tokyo, Japan
10.2012 - 08.2015
Diploma - International Business
Sydney Institute
Bachelor of Arts - International Studies
Meiji Gakuin University
Post-Degree Diploma - Web And Mobile App Design And Development
Langara College
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