Misato Kai
Vancouver,BC
Summary
Resourceful Food and Beverage Manager known for high productivity and efficient task completion. Skilled in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability to ensure seamless operations and positive dining experiences. Committed to fostering a collaborative environment that enhances staff performance and guest satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Manager
Menya Itto
Vancouver, British Columbia
03.2022 - 11.2024
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Reconciled daily transactions, balanced cash registers.
- Oversaw food preparation, production and presentation according to quality standards.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Managed social media accounts including posting content regularly .
Food and Beverage Supervisor
Bistro Sakana
Vancouver, British Columbia
05.2021 - 03.2022
Food and Beverage Supervisor
Ki Sushi
New Westminster, British Columbia
03.2018 - 03.2020
Concierge
ANA Crowne Plaza Hotel
Fukuoka-City, Japan
10.2011 - 04.2017
- Offered guests beverages and refreshments upon check-in.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Provided personalized recommendations for dining, entertainment, and cultural activities.
Education
Some College (No Degree) - Academic
Oxford International
Vancouver, BC01-2025
Diploma - Hotel Management
Nishitetsu International Business College
Japan03-2012
Skills
- Menu development
- Food and beverage operations
- Wine pairing
- Excellent communication
- Problem-solving abilities
- Manage promotions
Certification
- BC Driver’s license
- Serving it Right
- Hotelier Proficiency Certificate
- Secretarial Proficiency Certificate
Languages
Japanese
Native/ Bilingual
English
Professional
Timeline
Food and Beverage Manager
Menya Itto
03.2022 - 11.2024
Food and Beverage Supervisor
Bistro Sakana
05.2021 - 03.2022
Food and Beverage Supervisor
Ki Sushi
03.2018 - 03.2020
Concierge
ANA Crowne Plaza Hotel
10.2011 - 04.2017
Some College (No Degree) - Academic
Oxford International
Diploma - Hotel Management
Nishitetsu International Business College
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