Misaki Wake
North Vancouver,BC
Summary
Experienced Customer Service Representative with 2 years of experience working in busy, fast-paced as a telephone receptionist. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Roppongi Hills Club, Membership Dining Reservation
Telephone Reseptionist(A Full Time Worker )
04.2022 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Contributed to a positive team environment by effectively communicating with coworkers and supervisors.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma - Hospitality And Tourism
Tamwood Language Centres
889 W Pender St #200, Vancouver, BC V6C 3B203.2025
Bachelor's - Foreign Languages And Culture Studies
Kokugakuin University
4-10-28 Higashi, Shibuya-ku, Tokyo, Japan 150-844003.2022
Skills
- Customer Service
- Call center experience
- Problem-solving abilities
- Quick Learner
- Communication Skills
- Teamwork
Languages
Japanese
Native or Bilingual
English
Professional Working
Hobbies
◆Traveling abroad(I have been to 14 countries and places)
◆Listening to music
◆Watching movies
◆Learning foreign languages and cultures
Additional Information
◆Qualification
・TOEIC 705
・Driving License(Japanese license)
◆International Experience
・Studying Abroad at Ara Institute of Canterbury(130 Madras St, Christchurch Central, Christchurch 8011, New Zealand) August,2019-December,2019
Timeline
Roppongi Hills Club, Membership Dining Reservation
Telephone Reseptionist(A Full Time Worker )
04.2022 - 03.2024
Diploma - Hospitality And Tourism
Tamwood Language Centres
Bachelor's - Foreign Languages And Culture Studies
Kokugakuin University
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