Misael Millan Olachea
San Diego
Summary
Experienced in customer service roles, effectively addressing guest complaints and special requests to enhance overall satisfaction. Demonstrated proficiency in cash handling and point-of-sale systems, ensuring accurate transaction processing and balanced cash drawers at the end of shifts. Skilled in conflict resolution and problem-solving, contributing innovative ideas to improve team performance and customer experiences. Proven ability to communicate effectively with customers, providing information on menu offerings and restaurant services while managing reservations efficiently.
Overview
2
2
years of professional experience
Work History
Host
Dennys Restaurant
Chula Vista
10.2024 - Current
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Balanced cash drawers at the end of each shift.
- Processed payments from customers using a POS system.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
Sesame Park
Guess arrival, Ambassador
Chula Vista
02.2023 - 09.2024
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Southwest High School
San Diego, CA06-2025
Skills
- Customer service
- Cash handling
- Point-of-sale systems
- Conflict resolution
- Problem solving
- Effective communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Host
Dennys Restaurant
10.2024 - Current
Sesame Park
Guess arrival, Ambassador
02.2023 - 09.2024
High School Diploma -
Southwest High School