Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Misa Khamoushi

Toronto,ON

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

16
16
years of professional experience

Work History

Customer Service Sales Floor

Walmart
10.2022 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.

Teller Associate

City Bank
05.2020 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with banking needs and inquiries.

Customer Service Associate,

OAS Co
01.2008 - 04.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Business Economics

Azad University
Tehran, Iran
10.2007

Skills

  • Flexible and Adaptable
  • Cultural Awareness
  • Team Building
  • Problem Resolution
  • Active Listening
  • Bilingual Customer Support (Persian)

Languages

English
Persian

Timeline

Customer Service Sales Floor

Walmart
10.2022 - Current

Teller Associate

City Bank
05.2020 - 09.2022

Customer Service Associate,

OAS Co
01.2008 - 04.2015

Bachelor of Science - Business Economics

Azad University

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Misa Khamoushi