Mirza Ayat-Ur Rahman

Expert negotiator adept at empathizing with customers in distress to develop mutually beneficial payment plans, enhancing satisfaction and retention.
Lead daily collections efforts via calls, emails, and texts, ensuring payment compliance and minimizing delinquency rates.
Efficiently manage administrative tasks, including contract tracking and bank account verification, ensuring compliance with banking and legal standards.
Exceed monthly targets for delinquency reduction, showcasing proactive late-stage collections approach and stellar performance in automotive finance.

• Portfolio Oversight: Managed PC Financial Bank's diverse portfolio effectively.
• Delinquency Management: Handled levels 5, 6, and 7 with precision.
• Exemplary Recovery: Consistently exceeded the $30,000 monthly target.
• Training Excellence: Provided thorough mentorship on collections and documentation strategies.

• Successful IQOS Ambassador: Met monthly sales targets, sold 8+ devices, and gathered feedback from legal-age nicotine users.
• Customer Rapport Builder: Established strong connections, assessed needs, and upsold effectively.
• Top Sales Achiever: Drove team revenue with 30+ sales in a 6-month contract.
• Proficient Sales Interaction: Engaged patrons, introduced, instructed, and closed IQOS device sales.

• In charge of inventory replenishment, shipping, and making sure that daily sales accounts are closed accurately for smooth store operations.
• Trained and mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.