Mirza Abdul Waseem
Hamilton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
THEISLAMICHIJAB.COM
12.2023 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Collections Officer
ZH SKY TRAVEL & TOURS
01.2023 - 11.2023
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Utilized various tools and resources to locate hard-to-reach customers, increasing collection opportunities.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
Customer Service Supervisor
PUNJAB PHARMACY
03.2022 - 07.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
Customer Service Cashier
COMBINED FABRICS PVT LTD
05.2019 - 09.2019
- Counted money in drawers at beginning and end of each shift.
- Redeemed coupons to discount purchases.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Responded to website and email inquiries within [Number] business days to maintain customer satisfaction and generate positive reviews.
- Generated positive feedback from customers using effective problem-solving techniques paired with genuine empathy for their situation.
- Streamlined response times by effectively managing a high volume of customer messages, emails, and chat interactions.
- Maintained up-to-date knowledge of company policies, procedures, and offerings to provide accurate information to customers at all times.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Reduced wait times for assistance by efficiently prioritizing tasks based on urgency and complexity.
- Developed customer service processes to improve customer satisfaction.
- Documented and updated customer records in [Software] to record interactions and facilitate follow-up.
- Ensured data privacy compliance when handling sensitive information about customers'' accounts or personal details during interactions via email or chat platforms.
- Monitored customer feedback and performance indicators to identify areas for improvement.
Customer Service Representative
Mughal Building Contractor
02.2018 - 04.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - AUTO ELECTRICIAN
LOCATIONAL TRAINING INSTITUTE
LAHORE PAKISTAN02.2017
No Degree - Commerce And Business Administration
BISE LAHORE
LAHORE PAKISTAN09.2010
Bachelor of Arts - Humanities
GREEN CAP HEIGHT SCHOOL
LAHORE, PAKISTAN07.2010
Skills
- Report Generation
- Complaint Resolution
- Paperwork Processing
- Appointment Scheduling
- Call Management
- Product Knowledge
- Scheduling
- Account Updating
- Information Security
- Consultative Sales
- Data Entry
- Data Collection
- Proofreading
- Project Management Abilities
- Critical Thinking
- Money Handling Abilities
Languages
Urdu
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
THEISLAMICHIJAB.COM
12.2023 - Current
Collections Officer
ZH SKY TRAVEL & TOURS
01.2023 - 11.2023
Customer Service Supervisor
PUNJAB PHARMACY
03.2022 - 07.2022
Customer Service Cashier
COMBINED FABRICS PVT LTD
05.2019 - 09.2019
Customer Service Representative
Mughal Building Contractor
02.2018 - 04.2019
No Degree - AUTO ELECTRICIAN
LOCATIONAL TRAINING INSTITUTE
No Degree - Commerce And Business Administration
BISE LAHORE
Bachelor of Arts - Humanities
GREEN CAP HEIGHT SCHOOL
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